Subject: Re: RE: NDR issue /// 6222068498
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 17 Oct 2020 16:03:11 +0000

Dear Jessie,     We would like to inform you that Saudi Post pushed the update status "Return to Office " for this AWB whereas the status "RETURNS TO ORIGINAL POSTAL OFFICE" is mapped in our system for RTO and hence the status of the same couldn't get updated in FarEye further. So, please ask Saudi Post team to send the correct update status for the shipments as per the current mapping in our system.        You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/c43232283ef312ee7949ea085232a07e0d4a2c0c93c5482c247fe65cef2b5d4c or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.                      Thanks,     Shailesh Bisht,     Technical Engineer       FarEye- Enabling Digital Logistics Call: +91 70-6595-6595       7+ Mentions    Digital Disruptor    Recognized    Chicago   |   London   |   Dubai   |   Singapore   |   India                                              Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.      
                           
                            On
                            Sat, 17 Oct at  2:14 PM
                            ,  FarEye Support <[email-masked]>  wrote:

 Dear Jessie, 
   
 Greetings from FarEye!  We would like to inform you that we have received your concern regarding the order status update and we are working on the same. We will get back to you as soon as we have an update or need any details to proceed further.  We are happy to help 

   
 
You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/c43232283ef312ee7949ea085232a07e0d4a2c0c93c5482c247fe65cef2b5d4c or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.

 
 Thanks and Regards, 

Nishant Kamal Technical Engineer | FarEye

   
  
Call: +91 70-6595-6595 
 || www.getfareye.com 

 Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message. 

 

                            On
                            Sat, 17 Oct at  1:51 PM
                            ,  Jessie Caparas <[email-masked]>  wrote:
                             
 Hi Team, 

 

 Please update the status as RTO delivered. 

 

 23/09/2020        09:33 

 

 The portal is showing as Undelivered. 

 

  

 

 
 Thank you and Kind Regards, 

 Jessie Caparas 

 Email: 
[email-masked] 

 T: +97145172087 

 

 

 
From: Fauzan Ahmad . Musalman <[email-masked]>
 
Sent: Friday, October 16, 2020 4:53 PM 
To: Escalations Dxbteam <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Shivani Rani <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]> 
Subject: NDR issue /// 6222068498 
Importance: High 

 

   

External email sender, please take precaution.

 

 
 Hi Team, 

 

   

 
 Kindly assist us to mark the below order as NDR and refund for customer.  

 

   

 
 Regards, 

 
 
 Fauzan 

 

   

 

 
 
From:
"Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Sunday, October 11, 2020 6:46:26 PM 
Subject: NDR issue /// 6222068498

 

   

 
 
 Hi Team, 

 

 
 
 Ticket- 1546218 

 

 
 
 Problem Statement: NDR Late refund 

 

   

 Order Date : Sep 7, 2020 

 
 
 Order ID:
6222068498 

 
 
 Tracking ID:
CRDSAL0063215120 

 

 

 Assistance Required: Need urgent refund 

 

 
 
 Issue Description: The order has been shipped on 7 Sep, 2020 but still not delivered to customer. 

 

 
 
 As per the tracking, the order status is showing "Return to Origin". However, as per the hybris the order status is "IN_TRANSIT". 

 

 
 
 Kindly check and advice as customer is waiting for the refund. 

 

 
 
 Thank you for your help! 

 

 
 
 Regards, 

 
 
 Shivani 

 

   

 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
 original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have
 received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any
 delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com