Subject: Re: Late shipping(9606024879)
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>, malik ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Fauzan Musalman <[email-masked]>, Abhishek Bargaonkar <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sat, 17 Oct 2020 08:23:10 -0700 (MST)

Hi Team, 

With reference to the order number 9606024879, the order was placed on 3rd Oct and till now there is no consignment details. 

We have escalated the case to the warehouse and they have informed us that due to IT issue the AWB is not generating. We are requesting you to kindly let us know what action do we need to take in this case. 

Awaiting for your response. 

Thanks & Regards, 
Seeta Kunwar 

From: "Abhishek Bargaonkar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Musalman" <[email-masked]> 
Sent: Saturday, October 17, 2020 8:48:49 PM 
Subject: Re: Late shipping(9606024879) 

Hi Team, 

Kindly ignore the previous mail 

Problem Statement: Late Shipping 
Order Date : Oct 03, 2020 
Order ID: 9606024879 
Tracking ID: No consignment 
Assistance Required: Need Urgent Delivery 

Issue Description: Customer placed order on Oct 03, 2020 and till now customer has not received the order. As per the hybris there is no consignment for the order. 

Warehouse response attached for your reference. 

Thanks and Regards, 
Abhishek Borgaonkar