Subject: FW: [#1453098] - Re: Your Click & Collect order is confirmed!
From: Jessie Caparas <[email-masked]>
To: Sachin Maheshwari <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sat, 17 Oct 2020 10:44:16 +0000

As per store team, order has not been physically received.

Can you please advise if we can get this marked as NOT PICKED to refund?

Order value is 80 and this is the customer’s 3rd order.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Ajith Manickyam <[email-masked]>
Sent: Saturday, October 17, 2020 2:42 PM
To: Jessie Caparas <[email-masked]>; Fahad Valappil <[email-masked]>; Babyshop <[email-masked]>; Sanjay Parajuli <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Sachin Maheshwari <[email-masked]>; Bsu Wml <[email-masked]>; Deepak Damodaran <[email-masked]>
Subject: Re: [#1453098] - Re: Your Click & Collect order is confirmed!

Hi Jessie,

       Still now we haven't received the physical order.

Thanks & Regards,

________________________________
From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, October 17, 2020 2:35 PM
To: Ajith Manickyam <[email-masked]<mailto:[email-masked]>>; Fahad Valappil <[email-masked]<mailto:[email-masked]>>; Babyshop <[email-masked]<mailto:[email-masked]>>; Sanjay Parajuli <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>; Bsu Wml <[email-masked]<mailto:[email-masked]>>; Deepak Damodaran <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#1453098] - Re: Your Click & Collect order is confirmed!

Hi @Ajith Manickyam<mailto:[email-masked]>

We just want to confirm if we have received this order physically?

Thank you and Kind Regards,

Jessie Caparas

Email: [email-masked]<mailto:[email-masked]>

T: +97145172087

From: Ajith Manickyam <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, October 17, 2020 2:33 PM
To: Fahad Valappil <[email-masked]<mailto:[email-masked]>>; Babyshop <[email-masked]<mailto:[email-masked]>>; Sanjay Parajuli <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>; Bsu Wml <[email-masked]<mailto:[email-masked]>>; Deepak Damodaran <[email-masked]<mailto:[email-masked]>>
Subject: Re: [#1453098] - Re: Your Click & Collect order is confirmed!

Dear Abhishek,

   Kindly share your contact number to understand more on the said click and collect order.

Thanks & Regards,

________________________________

From: Fahad Valappil <[email-masked]<mailto:[email-masked]>>
Sent: Friday, October 16, 2020 7:39 PM
To: Babyshop <[email-masked]<mailto:[email-masked]>>; Ajith Manickyam <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: [#1453098] - Re: Your Click & Collect order is confirmed!

Ajith, FYA

Get Outlook for Android<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2Fghei36&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C4074a5297b2941972a5f08d8728950fb%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637385281386191239%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=J15OYAnQCtYiV53Ee%2BNMWywb3vMBzC%2B1a%2ByRs56QoNo%3D&reserved=0>

________________________________

From: Babyshop <[email-masked]<mailto:[email-masked]>>
Sent: Friday, October 16, 2020 4:29:46 PM
To: Fahad Valappil <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#1453098] - Re: Your Click & Collect order is confirmed!

External email sender, please take precaution.

Hi Team,

Problem Statement: Late Shipping (CLICK AND COLLECT)
Order Date : Aug 22, 2020
Order ID: 9798708312
Tracking ID: 979870831299990001
Store Code; Babyshop 21011
Assistance Required: Need Urgent cancellation for the order

Issue Description: Customer placed order on Aug 22, 2020 and till now he has not received the order. As per the hybris the order is ready to be shipped. Customer do not want the order now.

​

 Kindly cancel the order and process the refund for the customer as soon as possible.

Regards,
Abhishek Borgaonkar

On Thu, 3 Sep at 6:29 PM , Dxbspare <[email-masked]<mailto:[email-masked]>> wrote:

HI

If  you dont want to delivery the item. please cancel it.. im waiting for last 10 days and you guys are just wasting my time.. i called 4 times to customer center and nothing happened..this is totally unacceptable.

Please return the money.

Thanks

On Sat, Aug 22, 2020 at 1:12 AM Babyshop <[email-masked]<mailto:[email-masked]>> wrote:

Your order number is 9798708312 | Click here<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.babyshopstores.com%2Fae%2Fen%2Fmy-account%2Forder%2F9798708312%3Futm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_order_confirmation_AE_en&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C4074a5297b2941972a5f08d8728950fb%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637385281386201232%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=43lQJVUbtdPWxIjJYhWF3zQtgzZrAPylSyHHe0gQEWY%3D&reserved=0> to view in browser

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Your order has been successfully placed.

Hi Mohammad Safdan, thanks for shopping with us.
For your reference, your order number is 9798708312<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.babyshopstores.com%2Fae%2Fen%2Fmy-account%2Forder%2F9798708312%3Futm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_order_confirmation_AE_en&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C4074a5297b2941972a5f08d8728950fb%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637385281386291197%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=uQTY5RUtLkdcorOFnHhNRsHwdlPlgvMWANOJV9qVWK8%3D&reserved=0>.

Here's what happens next:

1

You'll receive an email and a text message when your order is ready to be collected.

2

At your selected collection point, show us either this email, the text message you receive or the order confirmation in your Apple Wallet, along with your Emirates ID or passport.
[https://i1.lmsin.net/website_images/thankyou/gift.png]

Get a special discount on your next in-store purchase!

All you need to do is show your Click & Collect order number to our store staff on the day you collect and shop away.

Collect your order from:

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Centrepoint, Bawadi Mall
Address :

Bawadi Mall, Bawadi Mall, Ground Floor, Al Ain, United Arab Emirates
Phone Number: +971 3 7840333

Working hours :

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Order Details

Item

Description

Total Price

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BABYSHOP

Juniors Walt 2-in-1 High Chair

Color: White

Quantity: 1

AED 89

Subtotal:

AED 89

Savings:

- AED 68.9

Total

AED 80.1

Your order could earn you 8 Shukrans.

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