Subject: Re: RE: Refund Not Processed// 6221169617
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 17 Oct 2020 09:30:12 +0000

Dear Vishwajeet,  ​   Please confirm if the changes need to be done.  ​   @Jessie upon confirmation we will proceed further from now to avoid any mismatch.              You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/c04ab4451b5438d327270c6c5580a91f0a28de0bf0ecb1f084f9fc8c4432bc4f or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.                       Thanks,         Sanjeev Pandey,     Technical Engineer          FarEye- Enabling Digital Logistics  Call: +91 70-6595-6595        7+ Mentions    Digital Disruptor    Recognized    Chicago   |   London   |   Dubai   |   Singapore   |   India                                              Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.      
                           
                            On
                            Sat, 17 Oct at 12:07 PM
                            ,  FarEye Support <[email-masked]>  wrote:

 Dear Jessie, 
   
 Greeting from FarEye!  We have received your concern regarding the refund not processed. We will revert you back as soon as we have an update or need any details to proceed further. We are working on the same. 
 
 ​ 

 
You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/c04ab4451b5438d327270c6c5580a91f0a28de0bf0ecb1f084f9fc8c4432bc4f or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.

 
 Thanks and Regards, 
   
 Garima Mathur, Technical Engineer
 
 FarEye- Enabling Digital Logistics 
   
  Call: +91 7065956595  

  

 

  

  

                           
                            On
                            Sat, 17 Oct at 12:03 PM
                            ,  Jessie Caparas <[email-masked]>  wrote:
                             
 Hi Team, 

 

 Please update the status as RTO delivered. 

 

 16/09/2020        11:58 

 

 The status in the portal is showing as undelivered. 

 

  

 

 
 Thank you and Kind Regards, 

 Jessie Caparas 

 Email: 
[email-masked] 

 T: +97145172087 

 

 

 
From: Fauzan Ahmad . Musalman <[email-masked]>
 
Sent: Friday, October 16, 2020 7:26 PM 
To: Escalations Dxbteam <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Algaili Ahmed <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]> 
Subject: Refund Not Processed// 6221169617 
Importance: High 

 

   

External email sender, please take precaution.

 

 
 Hi Team, 

 

   

 
 With reference to order #6221169617 

 
 
 Order Date:  03-Sep-2020 

 
 
 Tracking ID: CRDSAL0061441920 

 

   

 
 The order has been returned to WH (RTO) on 16/09/2020 as per Saudi Post website, but as per hybris the status is still in transit. Kindly assist us to mark the order
 as NDR and process the refund. 

 

   

 
 Thank you for your help. 

 

   

 
 Regards. 

 
 
 Fauzan 

 

   

 

 
 
From:
"Algaili Ahmed" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Friday, October 16, 2020 12:04:18 AM 
Subject: Refund Not Processed// 6221169617

 

   

 

 Hi Team, 

 

 

  

 
 Problem Statement: Refund Not Processed 

 

 
 
 Order Date : 03-Sep-2020 

 
 
 Order ID: 6221169617 

 
 
 Return Tracking ID: CRDSAL0061441920 

 
 
 Assistance Required: To process the refund. 

 

 
 
 Issue Description: As per tracking ID the order has been returned to WH, please confirm if you have received the order mark it as NDR so that the refund will be processed
 asap. 

 

 
 
 Note: Child ticket has been created but no action has been done. 

 

 
 
 Regards, 

 
 
 Algaily 

 

  

 

 
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