Subject: RE: RE: Refund approval #6483631694
From: Jessie Caparas <[email-masked]>
To: FarEye Support <[email-masked]>, LMG OMS <[email-masked]>, "Vijay mandal (TCS)" <[email-masked]>
Cc: Malik Ismail <[email-masked]>, Escalations Dxbteam <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Sat, 17 Oct 2020 08:00:04 +0000

@LMG OMS<mailto:[email-masked]> @Vijay mandal (TCS)<mailto:[email-masked]>

As confirmed by Fareye, please do the needful.

REQ0157566

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: FarEye Support <[email-masked]>
Sent: Thursday, October 15, 2020 11:31 PM
To: Jessie Caparas <[email-masked]>
Cc: Malik Ismail <[email-masked]>; LMG OMS <[email-masked]>; Vijay mandal (TCS) <[email-masked]>; Escalations Dxbteam <[email-masked]>; [email-masked]; [email-masked]; [email-masked]
Subject: Re: RE: Refund approval #6483631694

External email sender, please take precaution.
Dear Jessie,

We would like to inform you that the shared AWB is archived in our system and hence we cannot re-publish the status for this AWB further. You can share this data with LMIT team so that they can update the same in OMS/Hybris.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/70ae69ff590ca0d8d5d42b5df86594fd6fe881188dbb5c83b025215f3658992b<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F70ae69ff590ca0d8d5d42b5df86594fd6fe881188dbb5c83b025215f3658992b&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C9b262da8b6af4ce9df6108d87140e0ea%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637383870752446362&sdata=I6tsHswAxxB3Q%2BjVEmCTr2dHlAoVX4ngmP7KAzOhVBM%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C9b262da8b6af4ce9df6108d87140e0ea%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637383870752446362&sdata=3ZjafxJXFEB5fuujcTixAzfEmGMyY7PaexkieN7qtvw%3D&reserved=0> to check the details.
Thanks,
Shailesh Bisht,
Technical Engineer

FarEye- Enabling Digital Logistics<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C9b262da8b6af4ce9df6108d87140e0ea%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637383870752456317&sdata=CYP9rSHD85Jpg4GUKdzukZpMiMJe1y0kNbJ7G0twl%2Bw%3D&reserved=0>
Call: +91 70-6595-6595
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Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.
On Thu, 15 Oct at 8:08 PM , FarEye Support <[email-masked]> wrote:
Dear Jessie,

Greetings!!

Let us check the above-shared case and we will revert you soon with an update.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/70ae69ff590ca0d8d5d42b5df86594fd6fe881188dbb5c83b025215f3658992b<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F70ae69ff590ca0d8d5d42b5df86594fd6fe881188dbb5c83b025215f3658992b&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C9b262da8b6af4ce9df6108d87140e0ea%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637383870752476229&sdata=75vQQhJU8A%2FrGrTpMLCij9S2T%2BpUQFC0u7pTh7nF8ZQ%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C9b262da8b6af4ce9df6108d87140e0ea%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637383870752476229&sdata=K0xPSx7QhUKykudSaqlw%2B9BdMn9zfm5GFTHdinBm%2BIM%3D&reserved=0> to check the details.
Thanks & Regards,

Priyanka Yadav | Technical Engineer

FarEye - Enabling Digital Logistics | Call: +91 70-6595-6595

Call: +91 70-6595-6595
 || www.getfareye.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C9b262da8b6af4ce9df6108d87140e0ea%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637383870752476229&sdata=U1L%2BNvLjtAdWXjogHMfnrt0fjgipOPTPfHo6RCiimew%3D&reserved=0>
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Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.
On Thu, 15 Oct at 7:54 PM , Jessie Caparas <[email-masked]> wrote:
Hi Team,

Order has been updated as returned to us however, it says no record found in Fareye.

Kindly update as RTO delivered.

[Image removed by sender.]

[Image removed by sender.]

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Sunday, October 11, 2020 11:31 PM
To: Jessie Caparas <[email-masked]>
Cc: Malik Ismail <[email-masked]>; LMG OMS <[email-masked]>; Vijay mandal (TCS) <[email-masked]>; Escalations Dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: Re: Refund approval #6483631694
Importance: High

External email sender, please take precaution.
Hi Jessie,

Any update on below case.

Regards,
Fauzan

________________________________
From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
Cc: "Malik Ismail" <[email-masked]<mailto:[email-masked]>>, "LMG OMS" <[email-masked]<mailto:[email-masked]>>, "Vijay mandal, TCS" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 3 October, 2020 20:12:30
Subject: Re: Refund approval #6483631694

Hi Jessie,

We have escalated to Conloc but no update since 7 days. Kindly assist us,

Regards,
Fauzan

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Malik Ismail" <[email-masked]<mailto:[email-masked]>>, "LMG OMS" <[email-masked]<mailto:[email-masked]>>, "Vijay mandal, TCS" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 19 September, 2020 15:36:25
Subject: RE: Refund approval #6483631694

Hi @Fauzan  Ahmad . Musalman<mailto:[email-masked]>

The ready to shipped items is showing as returned to the warehouse as per tracking ID 290086947914.

Confirm this with CONLOC.

@LMG OMS<mailto:[email-masked]> @Vijay mandal (TCS)<mailto:[email-masked]>

Please publish ASN OUT for this order.

INC0857088

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Friday, September 18, 2020 7:02 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: Refund approval #6483631694
Importance: High

External email sender, please take precaution.
Hi Team

Problem Statement: Refund approval.

Ticket ID: 1373532
Order Date: Apr 18, 2020
Order ID: 6483631694 (Max)
Tracking ID: 648363169422999991
Total Price: SAR 264

Issue Description: The order was placed on Apr 18, 2020 and shipped in two consignments, One consignment has been delivered but the the other one (648363169422999991)has not been delivered yet, as per hybris the is status is ready to shipped.

Case history: Customer reach out to us on 11 Aug 2020. that has not received the all items for the order. we have escalated to warehouse and they have updated us that the shipment handed over to SAMSA team at 21-April-2019. but customer still claiming that he has not received the order.

Customer's history: This is the first order of customer with us

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue.
​
Thank you for your help.

Regards,
Fauzan
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