Subject: RE: RE: Refund Not delivered order 6223655683
From: Jessie Caparas <[email-masked]>
To: FarEye Support <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, "[email-masked]" <[email-masked]>, seeta.seeta <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Vishwajeet Singh <[email-masked]>
Date: Sat, 17 Oct 2020 07:54:16 +0000

Thanks!

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: FarEye Support <[email-masked]>
Sent: Monday, October 12, 2020 10:49 PM
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; [email-masked]; seeta.seeta <[email-masked]>; [email-masked]; [email-masked]; [email-masked]; Vishwajeet Singh <[email-masked]>; Jessie Caparas <[email-masked]>
Subject: Re: RE: Refund Not delivered order 6223655683

External email sender, please take precaution.
Dear Jessie,

The shared order has been updated has successfully, let us know if any further assistance is required.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/e62621cf56c1d946e8eff639bb022e1c5cd7d17d64351a867866d42ab4bcf22f<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2Fe62621cf56c1d946e8eff639bb022e1c5cd7d17d64351a867866d42ab4bcf22f&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cdc2c6715d3e34e10b62508d86edf82a0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637381253539098135&sdata=pn3RArTa9TKqyIE2v5CU%2BP6TRzLej%2B55qsNZPExzYI4%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cdc2c6715d3e34e10b62508d86edf82a0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637381253539108095&sdata=2hDgpxvibqcy0eXkhQm1tAR7kXWTyMYQTL6uunVGb%2Bg%3D&reserved=0> to check the details.

Ipsit Sharma
Technical Engineer | Fareye

Call: +91 70-6595-6595
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On Mon, 12 Oct at 5:28 PM , Vishwajeet Singh <[email-masked]> wrote:
Dear Team @FarEye Support<mailto:[email-masked]>,

Kindly change the status

Regards,
VJ
Supply Chain || Landmark Group
Landmark Tower, 18th Floor , Dubai Marina
UAE M     +971-585429874
UAE P      +971-45174259
KSA M     +966-596014307

From: FarEye Support <[email-masked]>
Sent: Monday, October 12, 2020 3:56 PM
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; [email-masked]; seeta.seeta <[email-masked]>; [email-masked]; [email-masked]; [email-masked]; Vishwajeet Singh <[email-masked]>
Subject: Re: RE: Refund Not delivered order 6223655683

External email sender, please take precaution.
Dear Vishwajeet,

Please confirm if the changes need to be done.

@Jessie,  upon confirmation, we will proceed further from now to avoid any mismatch.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/e62621cf56c1d946e8eff639bb022e1c5cd7d17d64351a867866d42ab4bcf22f<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2Fe62621cf56c1d946e8eff639bb022e1c5cd7d17d64351a867866d42ab4bcf22f&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cdc2c6715d3e34e10b62508d86edf82a0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637381253539118048&sdata=q9J1w8cE16OKq3bxuFhQnaoZsnXzzuIQsHTJlD1P3KE%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cdc2c6715d3e34e10b62508d86edf82a0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637381253539128010&sdata=wr2NmvQxFebvV0kZp%2BcTPU6%2BU56CpvMq8Du0aNQrTJA%3D&reserved=0> to check the details.
Thanks,
Sanjeev Pandey,
Technical Engineer

FarEye- Enabling Digital Logistics<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cdc2c6715d3e34e10b62508d86edf82a0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637381253539128010&sdata=T7rmwVIRbKNeyCEsq3KSJ0rJkunG5YkUq4DUXAUZy0M%3D&reserved=0>
Call: +91 70-6595-6595
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Recognized
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On Mon, 12 Oct at 10:44 AM , FarEye Support <[email-masked]<mailto:[email-masked]>> wrote:
Dear Jessie,​

We would like to inform you that we have received your concern regarding the status update, we are working on the same and will update you soon.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/e62621cf56c1d946e8eff639bb022e1c5cd7d17d64351a867866d42ab4bcf22f<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2Fe62621cf56c1d946e8eff639bb022e1c5cd7d17d64351a867866d42ab4bcf22f&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cdc2c6715d3e34e10b62508d86edf82a0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637381253539157875&sdata=BovGgHP8NWgK0XfsfEpb09WybySN4Bjh%2BN0sFX6prUc%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cdc2c6715d3e34e10b62508d86edf82a0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637381253539157875&sdata=RTk6WZyCuiimdi6Jceev2z6MvO3tKrL5riiDQGpVcVk%3D&reserved=0> to check the details.
Thanks and Regards,

 Tamkin Raza, Technical Engineer
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Call: +91 7065956595
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On Mon, 12 Oct at 10:29 AM , Jessie Caparas <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,

Status is updated as Return by Saudi Post however in Fareye, it shows In transit.

Please mark it RTO delivered with the below time stamp:

22/09/2020        12:46

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Monday, October 12, 2020 7:19 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Ammar Asif <[email-masked]<mailto:[email-masked]>>
Subject: Refund Not delivered order 6223655683

External email sender, please take precaution.
Hi Jessie,

Problem Statement: Refund Not Processed
Order Date : Sep 13, 2020
Order ID: 6223655683
Tracking ID: CRDSAL0066365320
Assistance Required: Need refund for customer.

Issue Description: the order is marked as returned to origin, However the status is not updated and the refund is not initiated yet.

Please assist in getting the customer refunded as he is chasing us constantly.

Regards,
Shakeeb
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