Subject: RE: RE: Order status is IN_PROGRESS and shipment has Returned to Origin
From: Jessie Caparas <[email-masked]>
To: FarEye Support <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Escalations Dxbteam <[email-masked]>, Vishwajeet Singh <[email-masked]>
Date: Sat, 17 Oct 2020 07:52:17 +0000

Thanks!

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: FarEye Support <[email-masked]>
Sent: Saturday, October 10, 2020 9:25 PM
To: Jessie Caparas <[email-masked]>
Cc: seeta.seeta <[email-masked]>; [email-masked]; [email-masked]; [email-masked]; [email-masked]; Escalations Dxbteam <[email-masked]>; Vishwajeet Singh <[email-masked]>
Subject: Re: RE: Order status is IN_PROGRESS and shipment has Returned to Origin

External email sender, please take precaution.
Dear Jessie,

As per your request, we have published the NDR status for the shared AWB. Below sharing the Request Data of the AWB CRDSAL0071783920 for your reference that was sent to the API Gateway:

{
  "customer_shipment_id": "CRDSAL0071783920",
  "customer_shipment_status": "RTOInitiated",
  "customer_shipment_sub_status": "",
  "change_in_customer_shipment_status": "TRUE",
  "shipment_direction": "reverse",
  "event_timestamp": "2020-09-27 16:06:00",
  "entry_type": "Hybris",
  "order_id": "6226855552",
  "chargeable_weight": "",
  "scac": "SAU",
  "seller_organization_code": "LMG_KSA",
  "ship_node": "2299999",
  "tracking_id": "CRDSAL0071783920",
  "reference_number": "CRDSAL0071783920"
}

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/f1d4c489e4833eb75ad40fec50443d0136acb5d6ff2a78b271ee895d38286b90<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2Ff1d4c489e4833eb75ad40fec50443d0136acb5d6ff2a78b271ee895d38286b90&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7Ca8db645b75f54ce92b1d08d86d415f19%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637379474820284142&sdata=KnMbl9W44ZNTSaUyFxx%2FqceHOFclx00AOUEm2LNFp0U%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7Ca8db645b75f54ce92b1d08d86d415f19%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637379474820284142&sdata=ooGr9DTZCEY9KSicuCYN055LzWO5bbRhWAgMdSFDQ8U%3D&reserved=0> to check the details.
Thanks,
Shailesh Bisht,
Technical Engineer

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On Sat, 10 Oct at 5:40 PM , FarEye Support <[email-masked]> wrote:
Dear Jessie,

Greetings from FarEye!

We would like to inform you that we have received your concern regarding the order status mismatch and we are working on the same. We will get back to you as soon as we have an update or need any details to proceed further.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/f1d4c489e4833eb75ad40fec50443d0136acb5d6ff2a78b271ee895d38286b90<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2Ff1d4c489e4833eb75ad40fec50443d0136acb5d6ff2a78b271ee895d38286b90&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7Ca8db645b75f54ce92b1d08d86d415f19%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637379474820314125&sdata=pE%2FOAaC2iBSk388hmRbj8PtQIcKb7tSlol%2BrG3n%2BPVw%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7Ca8db645b75f54ce92b1d08d86d415f19%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637379474820314125&sdata=EhkwBalZYZ%2Fa9edyoQcX5ZsYxYTD6%2Fn8ZclwvyQI5cA%3D&reserved=0> to check the details.
Thanks and Regards,

Nishant Kamal
Technical Engineer | FarEye

Call: +91 70-6595-6595
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