Subject: RE: Return Items Issue / 9605130043
From: Jessie Caparas <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Rehan Khan <[email-masked]>, seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sat, 17 Oct 2020 07:36:30 +0000

Hi Fauzan,

I see you have refunded it as goodwill, why escalate?

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Friday, October 16, 2020 4:29 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Rehan Khan <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: Return Items Issue / 9605130043
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly assist us on the below case. we are unable to create RMA for the Items (162155530 - - Sustainable Slim Fit Colourblock T-shirt with Crew Neck & 161981369 - - Sustainable Striped T-shirt with Polo Neck and Short Sleeves) of order #9605130043. both item price SAR93
Customer confirmed the items has been collected under AWB 46038887333.

Regards.
Fauzan

________________________________
From: "Rehan Khan" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, October 16, 2020 5:43:17 PM
Subject: Return Items Issue / 9605130043

Hi Team,

The customer raised a return request from 2 different orders(9604945479 and 9605130043) but he returned his items in 1 AWB(46038887333) so we have escalated to the warehouse and asked him for the received items but they've received only 2 items.

So we request you please do the needful and help us to close this case.

Items are returned under this order and AWB.
Order ID: 9604945479
Tracking ID: 46038887333

The order number.
Order number - 9605130043
AWB - 46038887252

Item Details:
162155530 - - Sustainable Slim Fit Colourblock T-shirt with Crew Neck
161981369 - - Sustainable Striped T-shirt with Polo Neck and Short Sleeves

We are looking forward to your reply.

Regards
Rehan

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