Subject: RE: Refund Not initiated yet: Case id - 979557 Order Number: 9773897555
From: Jessie Caparas <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Malik Ismail <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sat, 17 Oct 2020 07:33:38 +0000

Hi Fauzan,

Please monitor JIRA ticket https://landmark.atlassian.net/browse/REL-122242

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Friday, October 16, 2020 3:38 PM
To: Malik Ismail <[email-masked]>; Jessie Caparas <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund Not initiated yet: Case id - 979557 Order Number: 9773897555
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly assist us to close the below case.

Regards,
Fauzan

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Malik Ismail" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 14, 2020 10:17:13 AM
Subject: Re: Refund Not initiated yet: Case id - 979557 Order Number: 9773897555

Hi Team,

Please check and advise as the case has been pending since long time.

Regards
shakeeb

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 13, 2020 5:38:44 PM
Subject: Refund Not initiated yet: Case id - 979557 Order Number: 9773897555

Hi Team,

Please note tha we are not getting any further response on the child tiecket (1544311) created for the below issue.

Problem statement: Refund Not initiated yet

Case id - 979557
Order Number: 9773897555
Order Created: 3/23/2020
Tracking id - RP0927001079

Return request created: 9/27/2020
RMA - 43466085
Amount to be refunded : AED 486.00

Assistance Required: Process the refund on priority

Kindly note that as per tracking the item has been returned to the warehouse on  still the refund for the same has not been initiated, moreover the issue has been escalated to the WH to check if they received the same but they did not get back to us.

Regards,
Manish

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