Subject: Re: Refund issue #100041032106
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: ecom cskuwait <[email-masked]>, Reddy Prasad <[email-masked]>, Akshay Berry <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, escalations dxbteam <[email-masked]>, Mohd Imran <[email-masked]>
Date: Sat, 17 Oct 2020 00:20:33 -0700 (MST)

Hi Team, 

Any update on the below case. 

Regards, 
Fauzan 

From: "ecom cskuwait" <[email-masked]> 
To: "Reddy Prasad" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Mohd Imran" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Akshay Berry" <[email-masked]> 
Sent: Saturday, 10 October, 2020 18:51:55 
Subject: RE: Refund issue #100041032106 

Dear sir, 

Please be informed , 

order number 8375069414 & 

item id 162293292 

we received item & already added to inventory 

kindly assist to initiate refund to customer . 

Thanks & Regards, 

Siva Prasad 

Ecom. 

From: Reddy Prasad <[email-masked]> 
Sent: 09 October 2020 20:32 
To: ecom cskuwait <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>; Mohd Imran <[email-masked]>; Fauzan Ahmad . Musalman <[email-masked]>; Akshay Berry <[email-masked]> 
Subject: RE: Refund issue #100041032106 

Dear Shiva / Abhishek 

Please check if the order is received as NDR from Postaplus. 

Regards 

Reddy Prasad 

From: Fauzan Ahmad . Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, October 8, 2020 9:36 PM 
To: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; Reddy Prasad < [ mailto:[email-masked] | [email-masked] ] >; KWI CustomerSupport < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Refund issue #100041032106 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

Any update in below case. 

Regards, 

Fauzan 

From: "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] > 
To: "KWI CustomerSupport" < [ mailto:[email-masked] | [email-masked] ] >, "Reddy Prasad" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Mohd Imran" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, 5 October, 2020 18:36:09 
Subject: RE: Refund issue #100041032106 

Looping [ mailto:[email-masked] | 
@Reddy Prasad ] Please assist here as the customer has already paid for the shipment and there is no reply from Postaplus. 

Order # 8375069414 

Order status is NDR and he is following up for the refund. 

Regards. 

Akshay Berry 

Email: [ mailto:[email-masked] | [email-masked] ] 

T: +971 4 5172125 

From: Mohd Imran < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, August 26, 2020 1:29 PM 
To: [ mailto:[email-masked] | [email-masked] ] 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: FW: Refund issue #100041032106 
Importance: High 

Hi [ mailto:[email-masked] | 
@[email-masked] ] , 

Pleas help us to close this case. 

Order was COD, customer made the payment. However, order is marked as not delivered. 

Please refund back the amount to customer. 

Regards 

Imran 

From: Fauzan Ahmad . Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, August 25, 2020 6:41 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Refund issue #100041032106 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

With reference to order # 8375069414 

Tracking ID: 100041032106 

Order Date: Mar 30, 2020 

The order mode is COD and customer has paid the amount to PostaPlus. However the order has been returned to our warehouse and now customer is chasing us for refund. Kindly help us to refund for customer. 

Thank you for your help. 

Regards. 

Fauzan 

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