Subject: RE: Refund approval for Order ID 9601795116 Ticket ID 1516896
From: Jessie Caparas <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Malik Ismail <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sat, 17 Oct 2020 06:20:51 +0000

Hi Fauzan,

Have we checked with OLM if they handed this over to CONLOC?

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Friday, October 16, 2020 8:27 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Refund approval for Order ID 9601795116 Ticket ID 1516896
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly assist us to get refund approval for the below case.

Thank you for your help.

Regards,
Fauzan
________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, October 16, 2020 7:54:52 PM
Subject: Fwd: Refund approval for Order ID 9601795116 Ticket ID 1516896

Dear Team,

Problem Statement:  Refund not processed
Order Date : Sep 06, 2020
Order ID: 9601795116
Return Tracking ID: RP0908001331
RMA: 43402195
Assistance Required: Need refund approval

Issue Description: ​As per the online tracking, the items were returned back to us on Sep 17. But as per the WH team, the items were still not returned back to us. Please find the attached response from the WH team.
​
Child ticket 1520795 is closed. The customer is with us since Dec 2019 and this is his 2nd order.

Kindly provide approval for the refund.

Regards,
Nikhil.

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 14 October, 2020 05:16:59
Subject: Fwd: Kindly advise on Ticket ID 1516896

Dear Team,

Kindly do the follow up for this one.

Regards,
Nikhil.

________________________________
From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 9 October, 2020 22:57:46
Subject: Kindly advise on Ticket ID 1516896

Hi Team,

Kindly assist us in below case.

Regards,
Fauzan

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 9 October, 2020 21:23:32
Subject: Kindly advise on Ticket ID 1516896

Hi Team,

Problem Statement:  Refund not processed
Order Date : Sep 06, 2020
Order ID: 9601795116
Return Tracking ID: RP0908001331
RMA: 43402195
Assistance Required: Need refund urgently

Issue Description: ​As per the online tracking, the items were returned back to us on Sep 17. But as per the WH team, the items were still not returned back to us. Please find the attached response from the WH team.
​
Child ticket 1520795 is closed. Kindly assist.

Regards,
Nikhil

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