Subject: Re: RE: 6223945322 // Delay in order Status update // NDR
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 17 Oct 2020 01:28:47 +0000

Dear Jessie,     Please reply if you have any query or confusion.     You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/143f15391f7f0b93b5218d95f02ce8dc6587aeea4eb3578d3ae7194647c93bab or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.    Thanks and Regards,     Nishant Kamal Technical Engineer | FarEye         Call: +91 70-6595-6595  || www.getfareye.com    Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.      
                           
                            On
                            Fri, 16 Oct at 12:55 AM
                            ,  FarEye Support <[email-masked]>  wrote:

 Dear Jessie, 

We would like to inform you that Saudi Post pushed the update status "Return to Origin" for this AWB whereas the status "RETURNS TO ORIGINAL POSTAL OFFICE" is mapped in our system for RTO and hence the status of the same couldn't get updated in FarEye further. So, please ask Saudi Post team to send the correct update status for the shipments as per the current mapping in our system.  

   
 
You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/143f15391f7f0b93b5218d95f02ce8dc6587aeea4eb3578d3ae7194647c93bab or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.

 

               
 
Thanks, 

 
     
Shailesh Bisht,    
 
Technical Engineer 

   

FarEye- Enabling Digital Logistics 
 Call: +91 70-6595-6595 

  

 
 7+ Mentions 

 Digital Disruptor 

 Recognized 

 Chicago   |   London   |   Dubai   |   Singapore   |   India 

 

 

  

   

     

               
 Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message. 

 
                           
                            On
                            Thu, 15 Oct at  8:48 PM
                            ,  FarEye Support <[email-masked]>  wrote:

 Dear Jessie, 
   
 Greetings!! 
   
 Let us check the above-shared case and we will revert you soon with an update. 

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/143f15391f7f0b93b5218d95f02ce8dc6587aeea4eb3578d3ae7194647c93bab or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.

 
 Thanks & Regards,  
   
 Priyanka Yadav | Technical Engineer  
   
 FarEye - Enabling Digital Logistics | Call: +91 70-6595-6595 

   
Call: +91 70-6595-6595 
 || www.getfareye.com 

 

 
 Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message. 

 

                            On
                            Thu, 15 Oct at  8:40 PM
                            ,  Jessie Caparas <[email-masked]>  wrote:
                             
 Hi Team, 

 

 Please update the order status as RTO delivered. 

 

 22/09/2020        12:46 

 

  

 

 
 Thank you and Kind Regards, 

 Jessie Caparas 

 Email: 
[email-masked] 

 T: +97145172087 

 

 

 
From: Fauzan Ahmad . Musalman <[email-masked]>
 
Sent: Tuesday, October 13, 2020 6:52 AM 
To: Escalations Dxbteam <[email-masked]> 
Cc: M Ataullah <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]> 
Subject: 6223945322 // Delay in order Status update // NDR 
Importance: High 

 

   

External email sender, please take precaution.

 

 
 
 Hi Team. 

 

   

 
 Problem Statement: Order not delivered (RTO) 

 
 
 Order Date :  Sep 14, 2020 

 
 
 Order ID: 6223945322 

 
 
 Tracking ID: CRDSAL0067151020 

 
 
 Assistance Required: Need Urgent Refund. 

 
 
 Issue Description: The order was placed on Sep 14, 2020, and shipped with Saudi Post under tracking (CRDSAL0067151020). Now as per Saudi Post the shipment
 has been returned to WH on  Sep 22, 2020. but in hybris the status is still in transit. Kindly check and assist us to mark the order as NDR and process the refund for customer asap. 

 

   

 
 Thank you for your help. 

 

   

 
 Regards, 

 
 
 Fauzan 

 

  

 

 

From:
"M Ataullah" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>,
 "Apoorv Joshi" <[email-masked]> 
Sent: Monday, 12 October, 2020 10:27:52 
Subject: 6223945322  //  Delay in order Status update  // NDR

 

   

 

 Problem Statement: Delay in order Status update 

 

   

 
 Order Date : 14-Sep-2020 

 
 
 Order ID: 6223945322 

 
 
 Tracking ID: CRDSAL0067151020 

 

   

 
 Assistance Required: Need to update As NDR 

 

 

 
 Issue Description: The order has been return to Origin, so kindly mark it as NDR. 

 

 

 

 

 Regards, 

 

  

 

 
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