Subject: Re: RE: Refund Not Processed//Order ID: 6222517369
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 17 Oct 2020 01:27:57 +0000

Dear Jessie,     Please reply if you have any query or confusion.​      You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/85bfce9ad3e23bd1209b97792f3d64ffffeb4f242c8006e2316f7aaaedd26d56 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.    Thanks and Regards,     Nishant Kamal Technical Engineer | FarEye         Call: +91 70-6595-6595  || www.getfareye.com    Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.      
                           
                            On
                            Fri, 16 Oct at 12:46 AM
                            ,  FarEye Support <[email-masked]>  wrote:

 Dear Jessie, 

We would like to inform you that Saudi Post pushed the update status "Return to Origin" for this AWB whereas the status "RETURNS TO ORIGINAL POSTAL OFFICE" is mapped in our system for RTO and hence the status of the same couldn't get updated in FarEye further. So, please ask Saudi Post team to send the correct update status for the shipments as per the current mapping in our system.  

   
 
You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/85bfce9ad3e23bd1209b97792f3d64ffffeb4f242c8006e2316f7aaaedd26d56 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.

 

               
 
Thanks, 

 
     
Shailesh Bisht,    
 
Technical Engineer 

   

FarEye- Enabling Digital Logistics 
 Call: +91 70-6595-6595 

  

 
 7+ Mentions 

 Digital Disruptor 

 Recognized 

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 Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message. 

 
                           
                            On
                            Thu, 15 Oct at  8:05 PM
                            ,  FarEye Support <[email-masked]>  wrote:

 Dear Jessie, 
   
 Greetings!! 
   
 As per your concern, we will update the current flow of the above-shared reference number to RTO and we will update you soon. 

 
You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/85bfce9ad3e23bd1209b97792f3d64ffffeb4f242c8006e2316f7aaaedd26d56 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.

 
 Thanks & Regards,  
   
 Priyanka Yadav | Technical Engineer  
   
 FarEye - Enabling Digital Logistics | Call: +91 70-6595-6595 

   
Call: +91 70-6595-6595 
 || www.getfareye.com 

 

 
 Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message. 

 

                            On
                            Thu, 15 Oct at  7:46 PM
                            ,  Jessie Caparas <[email-masked]>  wrote:
                             
 Hi Team, 

 

 Can you please update this order as RTO delivered? 

 

 19/09/2020        13:25 

 

 Saudi Post has updated it as returned however in Fareye Portal, it shows this: 

 

  

 

 
 Thank you and Kind Regards, 

 Jessie Caparas 

 
Email: [email-masked]

 
 T: +97145172087 

 

 

 
From: Fauzan Ahmad . Musalman <[email-masked]>
 
Sent: Sunday, October 11, 2020 8:49 AM 
To: Escalations Dxbteam <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Ebrahim <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]> 
Subject: Refund Not Processed//Order ID: 6222517369 
Importance: High 

 

   

External email sender, please take precaution.

 

 
 Hi Team, 

 

   

 
 Kindly help us to marked the order as NDR and process refund for below order. The order has been returned to origin as per Saudi Post website and as per Fareye the
 status is out for delivery since Sep 10. 

 

   

 

 

 

   

 
 Regards, 

 
 
 Fauzan 

 

   

 

 
 
From:
"Ebrahim" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>,
 "Fauzan Ahmad, Musalman" <[email-masked]>,
 "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, 3 October, 2020 13:15:57 
Subject: Refund Not Processed//Order ID: 6222517369

 

  

 

 
 
 Hi Team, 
 
Problem Statement: Refund Not Processed 
Order Date : Sep 8, 2020 
Order ID: 6222517369 
Return Tracking ID: CRDSAL0064869020 

 

Assistance Required: Need refund for customer. 

 

Issue Description: order was placed on Sep 8, 2020 and was shipped to Saudi post on Sep 10, 2020, However as per Saudi post website the order has been returned to shipper on Sep 19, 2020 and till now the status on hybris is in transit and we can not see any
 refund or RMA for the order as it not delivered to customer. 
Kindly check if the items have been received in warehouse and process the refund asap . 
 
Regards, 

 
 
 Ebrahim Hageb 

 

 

 
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