Subject: Re: RE: Order not delivered (RTO)
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 16 Oct 2020 17:24:54 +0000

Dear Vishwajeet,     ​Thanks for the confirmation.     @Jessie we have successfully updated the shared AWB, let us know if any further assistance is required from our end.        You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/13d26523dd5452c622d92d82699379d2d89eb32496455c42337a66a343789907 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.        Ipsit Sharma Technical Engineer | Fareye       Call: +91 70-6595-6595         7+ Mentions    Digital Disruptor    Recognized    Chicago   |   London   |   Dubai   |   Singapore   |   India                     Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.   
                           
                            On
                            Fri, 16 Oct at 10:18 AM
                            ,  Vishwajeet Singh <[email-masked]>  wrote:
                             
 Pl change the status 

  

 

 

 
 Regards, 

 VJ 

 Supply Chain || Landmark Group 

 Landmark Tower, 18th Floor , Dubai Marina 

 UAE M     +971-585429874 

 UAE P      +971-45174259 

 KSA M     +966-596014307 

 

 

  

 
  
 From: FarEye Support <[email-masked]>  
Sent: Thursday, October 15, 2020 9:22 PM 
To: Jessie Caparas <[email-masked]> 
Cc: [email-masked]; seeta.seeta <[email-masked]>; [email-masked]; Escalations Dxbteam <[email-masked]>; [email-masked]; Vishwajeet Singh <[email-masked]> 
Subject: Re: RE: Order not delivered (RTO) 

 

 
External email sender, please take precaution.

 

 

 Dear Vishwajeet, 

 

   

 
 Please share your confirmation for the above request, so that we can proceed further accordingly. 

 

   

 

 

 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/13d26523dd5452c622d92d82699379d2d89eb32496455c42337a66a343789907 or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 

 

 

 

 

Ipsit Sharma 
Technical Engineer | Fareye

 

   

 

 
 
Call: +91 70-6595-6595

 

 

 

 

 

 

 

 

 
 
7+ Mentions

 

 

 

 
 Digital Disruptor 

 

 

 

 Recognized 

 

 

 
 
Chicago   |   London   |   Dubai   |   Singapore   |   India

 

 

  

 

   

 

 

 

 

 

 

 

 

 

 

 

 

  

 

 

 

 
Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of
 this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.

 

 

On Thu, 15 Oct at 9:39 PM
, FarEye Support <[email-masked]> wrote:

 

 
 
 Dear Jessie, 

 

   

 
 Greetings!! 

 

   

 
 As per your concern, we will update the current flow of the above-shared reference number as 'RTO Delivered' and we will update you soon. 

 

   

 

 

 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/13d26523dd5452c622d92d82699379d2d89eb32496455c42337a66a343789907 or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 

 
 
Thanks & Regards, 

 

 

 

 
 
Priyanka Yadav | Technical Engineer 

 

 

 

 
 
FarEye - Enabling Digital Logistics | Call: +91 70-6595-6595

 

 

 

 

 
Call: +91 70-6595-6595

 

 
 || www.getfareye.com

 

 

 

 

Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done,
 will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.

 

 

 

 
On Thu, 15 Oct at 9:07 PM
, Jessie Caparas <[email-masked]> wrote:

 

 
 Hi Team, 

 

 

 
 Please update this order as RTO delivered. 

 

 

 
 2020-09-28 

 
 
 12:32:34 

 

 

 
 The portal is showing in transit. 

 

 

 

 

 

 

 

Thank you and Kind Regards,

 

 
Jessie Caparas

 

 
Email:
[email-masked]

 

 
T: +97145172087

 

 

 

 

From: Fauzan Ahmad . Musalman <[email-masked]>
 
Sent: Tuesday, October 13, 2020 11:36 PM 
To: Escalations Dxbteam <[email-masked]> 
Cc: Apoorv Joshi <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]> 
Subject: Order not delivered (RTO) 
Importance: High

 

 

 

 
 
External email sender, please take precaution.

 

 

 
 
Hi Team.

 

 

 

 

 
Problem Statement: Order not delivered (RTO)

 

 

Order Date :  Aug 31, 2020

 

 

Order ID: 6220147876

 

 

Tracking ID: Z1678008

 

 

Assistance Required: Need Urgent Refund.

 

 

Issue Description: The order was placed on
Aug 31, 2020, and shipped with Zajil-express under tracking (Z1678008). Now as per Zajil-express the shipment has been returned to WH on
Sep 28 2020. but in hybris the status is still in transit. Kindly check and assist us to mark the order as NDR and process the refund for customer asap.

 

 

 

 

 
Thank you for your help.

 

 

 

 

 
Regards,

 

 

Fauzan

 

 

 
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www.landmarkgroup.com 

 

 

 
 
165240:211857

 

 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
 original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have
 received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any
 delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com