Subject: Refund Approval / 9603113617
From: Rehan Khan <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>
Date: Fri, 16 Oct 2020 09:36:39 -0700 (MST)

Hi Team 

Problem Statement: Refund approval. 

Ticket ID: 1561717 
Order Date: Sep 15, 2020 
Order ID: 9603113617 
Tracking ID: FP0915001020 
Total Price: AED130.05 

Issue Description: The order has been delivered as per the status but customer did not received. 

Case history: Customer has not received the order but status shows order delivered so we've escalated to the courier team and asked them for the Proof of delivery so they've provided us the picture of the gate as Proof Of Delivery so we've confirmed with the customer and he claim that order has not delivered and this is not his flat picture. 

Customer's history: We've checked with his email id so he placed 3 orders with us since 9/6/20 and all orders are more then 100 AED. 

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards 
Rehan