Subject: Refund Not Processed// 6221169617
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Algaili Ahmed <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Fri, 16 Oct 2020 08:25:39 -0700 (MST)

Hi Team, 

With reference to order # 6221169617 
Order Date: 03-Sep-2020 
Tracking ID: CRDSAL0061441920 

The order has been returned to WH (RTO) on 16/09/2020 as per Saudi Post website, but as per hybris the status is still in transit. Kindly assist us to mark the order as NDR and process the refund. 

Thank you for your help. 

Regards. 
Fauzan 

From: "Algaili Ahmed" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Friday, October 16, 2020 12:04:18 AM 
Subject: Refund Not Processed// 6221169617 

Hi Team, 

Problem Statement: Refund Not Processed 

Order Date : 03-Sep-2020 
Order ID: 6221169617 
Return Tracking ID: CRDSAL0061441920 
Assistance Required: To process the refund. 

Issue Description: As per tracking ID the order has been returned to WH, please confirm if you have received the order mark it as NDR so that the refund will be processed asap. 

Note: Child ticket has been created but no action has been done. 

Regards, 
Algaily