Subject: Refund: Case id - 1464658 Order id - 8376056085, Transaction id - 9999110768
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Rashid Gafoor Kaskar <[email-masked]>, "Mohmed Musa, SA" <[email-masked]>, escalations dxbteam <[email-masked]>
Cc: Manish Kumar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Fri, 16 Oct 2020 08:19:52 -0700 (MST)

Hi Team, 

Kindly assist us on the below case. 

Regards, 
Fauzan 

From: "Manish Kumar" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Friday, October 16, 2020 3:43:31 PM 
Subject: Knet refund: Case id - 1464658 Order id - 8376056085, Transaction id - 9999110768 

Hi Team, 

Please note that the customer has shared his transaction details and claimed that there is a deduction of KWD 29.36 from his account however initaitly there was a order (8376056085) on hybris however now we are unable to find it hence not able to raise the Knet ticket. 

We request you to please see the attachment check if deduction has been done from our side and arrange a refund for the same. 

Reference Number - 9999110768 
Transaction date: 5/4/2020 

Case id - 1464658 
Order id - 8376056085 
Customer name - Burhani kabir 
Email id - [email-masked] 

Thank you for your help. 

Regards, 
Manish