Subject: Gift Card Issue / [email-masked]
From: Rehan Khan <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>
Date: Fri, 16 Oct 2020 06:25:17 -0700 (MST)

Hi Team, 

The customer tried to redeem his gift card but his gift card was expired so we've raised Jira team to know the expiry date and we've informed the customer that his gift card was activated on Aug 27, 2019 and expired on Aug 27, 2020 but customer is asking to escalate his concern to the higher authorities. 
We've informed him again regarding his gift card details but he is still asking the same thing. 

So we request you please arrange a call or do the needful to close this case. 

Email ID - [email-masked] 
Ticket number - 1567122 

Gift Card - 1571694952111810000644926 
Pin - 5478 

We are looking forward to your reply. 

Regards 
Rehan