Subject: Missing Pieces from Items / 9604341965
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Rehan Khan <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Fri, 16 Oct 2020 06:04:44 -0700 (MST)

Hi Team, 

Kindly assist us on the below case. 

Regards, 
Fauzan 

From: "Rehan Khan" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, October 14, 2020 12:52:00 PM 
Subject: Missing Pieces from Items / 9604341965 

Hi Team, 

The customer placed her order for 2 Little Angel diapers set. 

1. Little Angel Baby with 384-Pieces 
2. Little Angel Baby with 444-Pieces 

But in both of these items she received only 1 pack with the 64 pieces and 74 pieces, we've informed the customer to return these items but she is saying that she need to receive the missing pieces and don't want to return these items as she placed the order during the sale day and she don't want to miss out on that offer. 
​ 
We've also provided her the promo code but she is still asking for missing pieces, we've checked on website so the price of these items are now 301 AED and customer ordered these items at 167.50 AED, so please assist us and do the needfull. 

Please be assured we've already informed her that we can raised a return request for these items but she don't wants to return these items. 

Order number - 9604341965 
Tracking number - FP0924001112 

Ticket number - 1523582 

We are looking forward to your reply. 

Your Friends 
​The Support Team