Subject: Refund complaint // 9604392546 // 1560590
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Hiren Sadhwani <[email-masked]>
Cc: Nitesh Singh <[email-masked]>, Seeta Seeta <[email-masked]>, Malik Ismail <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Fri, 16 Oct 2020 05:46:21 -0700 (MST)

Hi Team, 

With reference to order # 9604392546 
Kindly assist us to process the RMA: 1000024950 as the status is still (BANK_TRANSFER_IN_PROGRESS ). 
Hybris ticket: 03649293 

Regards, 
Fauzan 

From: "Nitesh Singh" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Friday, October 9, 2020 10:40:02 AM 
Subject: Refund complaint // 9604392546 // 1560590 

Hi Team, 

Problem Statement: Refund Not Proccessed 

Order Date : Sep 23, 2020 

Order ID: 9604392546 
Return Tracking ID: RP0929000890 (as showing on Hybris) 

Assistance Required: Need further update 

Issue Description: Customer is complaining that they reached to store to return the item: Giggles Twinkle Solid Feeding Pillow, however he was informed that the system is not working, and asked to leave the item at store and refund will be processed soon. 

Customer has now informed that our courier team reached out to him to collect the item, which he already returned to store. A RMA with tracking number has been generated on hybris. 

Customer us chasing for refund as he already returned the item at store. Kindly look into the issue and do the needful. 

Regards, 
Nitesh