Subject: Return Items Issue / 9605130043
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Rehan Khan <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Fri, 16 Oct 2020 05:28:38 -0700 (MST)

Hi Team, 

Kindly assist us on the below case. we are unable to create RMA for the Items (162155530 - - Sustainable Slim Fit Colourblock T-shirt with Crew Neck & 161981369 - - Sustainable Striped T-shirt with Polo Neck and Short Sleeves) of order # 9605130043 . both item price SAR93 
Customer confirmed the items has been collected under AWB 46038887333. 

Regards. 
Fauzan 

From: "Rehan Khan" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]> 
Sent: Friday, October 16, 2020 5:43:17 PM 
Subject: Return Items Issue / 9605130043 

Hi Team, 

The customer raised a return request from 2 different orders(9604945479 and 9605130043) but he returned his items in 1 AWB(46038887333) so we have escalated to the warehouse and asked him for the received items but they've received only 2 items. 

So we request you please do the needful and help us to close this case. 

Items are returned under this order and AWB. 
Order ID: 9604945479 
Tracking ID: 46038887333 

The order number. 
Order number - 9605130043 
AWB - 46038887252 

Item Details: 
162155530 - - Sustainable Slim Fit Colourblock T-shirt with Crew Neck 
161981369 - - Sustainable Striped T-shirt with Polo Neck and Short Sleeves 

We are looking forward to your reply. 

Regards 
Rehan