Subject: Fwd: Arabic Language Test - Aiman Ahmed
From: HR Livesalesman <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, Seeta Seeta <[email-masked]>, nirendsouza <[email-masked]>
Date: Fri, 16 Oct 2020 05:22:12 -0700 (MST)

Hi Team, 

Please evaluate the test internally . 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 12 Oct, 2020, at 15:16, Ambika Mehta <[email-masked]> wrote: 

	
	
			Foreign Language Screening Test 
		Name 	Aiman Ahmed / (141013) 8427936377 / [email-masked] 
Whats your first language 	Arabic 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	In this case as an employee who is considering a customer satisfcation is apriority so i will try to explain in a proper and respected way that his order has been delayed because of a technical problem issue, then I am going to offer him order money refund or ask him to wait for 30min to give him fresh order with a copoun for next order. 

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	I am Aiman Ahmed 24years old from yemen. 
I have gradueted from secondary school in 2011/2012 in percentage of 89. 
I have studyed in india bachelor of B.com and now i am in second year of MBA. 
I am able to speak arabic and english in perfect way to deal with all kind of customers and abilty to deal with them in kind way. 
I have the passion and the skills like confedenc,puncuality ,hardworking,working under presser to be asuitabe candidte for this job. 
I am intersting in businesses and management of peojects. 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	According to me providing good and great customer services will make the customers statisfied,but definitely providing great customer serviced will make the customers beside the satisfication loyal ,therfore it will help to increase the reputation and improve the image of any company which surely will increase the sales and reveneu. 

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	نظرا لأني أملك المهارة والمرونة للتعامل مع العملاء كما أتقن اللغتين العربية والإنجليزية للتعامل مع الجميع. 
الدقة والانتظام بمواعيد العمل وبذل الجهد المطلوب . 
الرغبة بالعمل والثقة بالنفس. 
القدرة على الإبداع والابتكار. 
القدرة على تحمل ضغوطات ومشاكل العمل. 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	كانت إحدى محطات سفري بعد حضوري للهند هي مدينة كشمير لما تحمله من جمال خلّاب في الطبيعة من سهول وجبال ومناظر ساحرة. ذهبت مع بعض الرفقة وهو ما زاد الأمر متعة. أمتلك أصدقاء هناك لذلك عشت ايام وكأني في إحدى بلدان وطني لما قدمه لنا الإصدقاء من طيبة وتعريف بحضارة البلدة ومعالمها التاريخية. بهلجام كانت أولى محطاتي في اليوم الأول، جبال شامخة والأشجار تملئ المكان، صوت الماء يُسمع من اميال بعيده لهدوء المكان وخضرته. أخذنا الأحصنة وتجولنا في وادي بهلجام الرائع الممتد. 
جولمار كانت المحطة التالية في اليوم الثاني فهي من أشهر المعالم السياحية في كشمير لما تحويه من اطلالة رائعة وخضرة خلابة فاسحة وأيضاً الاستمتاع بركوب الدراجات الجبلية. كانت كشمير إحدى المحطات المليئة بالثقافة الواسعة والطيبة المنتشرة في الشارع بين الناس. بالطبع قما بتجربة مأكولاتهم الشعبية كـ " Kashmiri Style Mutton Ribs" و " Kashmiri Saag " وكانت لذيذة بالتأكيد.