Subject: Re: [#448447] RE: Refund Amont / 9792420494
From: PayFort RM Key Accounts <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 16 Oct 2020 11:46:30 +0000

Hi Jessie,  ​   Good afternoon!  ​   Please find the RRN as highlighted below:     FORT ID  159472422500087149  Merchant Reference  9792420494  Acquirer Name  Mashreq  Authorization Code  T07986  Date & Time  2020-07-19 15:58:15  Customer Name  N/A  Customer IP  87.200.253.88  Geolocation IP  146.177.34.236  Customer Email  [email-masked]  Order Description  N/A  Payment Option  MasterCard  Card Number  559528******2181  Card Holder Name  N/A  Expiry Date (yy/mm)  23/08  Amount  155.00  Currency  AED  Operation  Refund  Reconciliation Reference (RRN)  5947242265166361004020  Digital Wallet  Apple Pay     ​  Kindly note that we have recently launched a new option on the PayFort Back Office to be able to retrieve RRN from the reports directly. Please follow below steps to find the RRN for your transaction   1. Login to your FORT Production account 2. Navigate to Transaction report. Search for a specific transaction using FORT ID or Merchant reference. 3. Open additional details of the needed transaction, by clicking on the FORT ID. Amongst the details, scroll down and find Reconciliation Reference (RRN) number in the bottom. 4. Please note that Refund RRN is different from the Purchase RRN, so please ensure checking Refund operation separately if you are looking for Refund Proof specifically. 5. If you are looking for a transaction processed before September 2020, kindly use Financial report instead of Transactions report. 6. RRN will be available in the exported version of the report as well        If you have any further queries or questions do not hesitate to reach us we will be happy to assist you.  Please let us know how we can improve our support services in order to meet your satisfaction with any future concerns/queries.  Kindly note that we will mark the current ticket as resolved. However, it will be automatically reopened if you replied back or should you need any further assistance.  Since your valuable feedback is essential to our improvement, We kindly invite you to participate in the quick satisfaction survey that you will be receiving shortly.     Regards,          Jovelyn Vicencio  Operations Analyst     Phone: UAE +971 4573 9800 (Option 2)   Email: [email-masked]        A letter to our community   #stayUPBEAT     
                           
                            On
                            Fri, 16 Oct at 12:21 AM
                            ,  Jessie Caparas <[email-masked]>  wrote:
                             
 Hi Seeta, 

 

 Refund has been processed successfully. 

 

 
@PayFort RM Key Accounts

@PayFort Operations Team

 

 
 Can you please provide the RRN for this order? 

 

 Order ID 9792420494 

 

  

 

 
 Thank you and Kind Regards, 

 Jessie Caparas 

 Email: 
[email-masked] 

 T: +97145172087 

 

 

 
From: Seeta Seeta <[email-masked]>  
Sent: Wednesday, October 14, 2020 5:24 PM 
To: Escalations Dxbteam <[email-masked]> 
Cc: Fauzan Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Rehan Khan <[email-masked]> 
Subject: Re: Refund Amont / 9792420494 
Importance: High 

 

   

External email sender, please take precaution.

 

 
 Hi Team, 

 

   

 
 Can you please assist us in the below case. 

 

   

 

 

  

 
 
 Thanks & Regards, 
Seeta Kunwar 

 

 

 

From:
"Rehan Khan" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, October 14, 2020 5:34:33 PM 
Subject: Refund Amont / 9792420494

 

   

 
 
 Hi Team, 

 

 
 
 The customer returned his 2 items to the the store and as per the Hybris the amount has been refunded but customer claim that he did not received his amount. 

 
 
 Customer also provided us the bank statement so please check and do the needful. 

 

 
 
 Order number - 9792420494 

 

 

Ticket number - 1474207

 

  

 
 
 We are looking forward to your reply. 

 

   

 
 Regards 

 
 
 Rehan 

 

  

 

 
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