Subject: Re: Refund Not initiated yet: Case id - 979557 Order Number: 9773897555
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Malik Ismail <[email-masked]>, Jessie Caparas <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Fri, 16 Oct 2020 04:38:25 -0700 (MST)

Hi Team, 

Kindly assist us to close the below case. 

Regards, 
Fauzan 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "Jessie Caparas" <[email-masked]>, "Malik Ismail" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Wednesday, October 14, 2020 10:17:13 AM 
Subject: Re: Refund Not initiated yet: Case id - 979557 Order Number: 9773897555 

Hi Team, 

Please check and advise as the case has been pending since long time. 

Regards 
shakeeb 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, October 13, 2020 5:38:44 PM 
Subject: Refund Not initiated yet: Case id - 979557 Order Number: 9773897555 

Hi Team, 

Please note tha we are not getting any further response on the child tiecket (1544311) created for the below issue. 

Problem statement: Refund Not initiated yet 

Case id - 979557 
Order Number: 9773897555 
Order Created: 3/23/2020 
Tracking id - RP0927001079 

Return request created: 9/27/2020 
RMA - 43466085 
Amount to be refunded : AED 486.00 

Assistance Required: Process the refund on priority 

Kindly note that as per tracking the item has been returned to the warehouse on still the refund for the same has not been initiated, moreover the issue has been escalated to the WH to check if they received the same but they did not get back to us. 

Regards, 
Manish