Subject: Re: NDR issue /// 6222068498
From: Shivani Rani <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Fri, 16 Oct 2020 04:19:38 -0700 (MST)

Hi Team, 

Kindly advice. 

Regards, 
Shivani 

From: "Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Sunday, 11 October, 2020 18:46:26 
Subject: NDR issue /// 6222068498 

Hi Team, 

Ticket- 1546218 

Problem Statement: NDR Late refund 

Order Date : Sep 7, 2020 
Order ID: 6222068498 
Tracking ID: CRDSAL0063215120 

Assistance Required: Need urgent refund 

Issue Description: The order has been shipped on 7 Sep, 2020 but still not delivered to customer. 

As per the tracking, the order status is showing "Return to Origin". However, as per the hybris the order status is "IN_TRANSIT". 

Kindly check and advice as customer is waiting for the refund. 

Thank you for your help! 

Regards, 
Shivani