Subject: RE: RE: Refund approval.
From: Vishwajeet Singh <[email-masked]>
To: FarEye Support <[email-masked]>, "Jagmohan Urmaliya (TCS)" <[email-masked]>
Cc: Malik Ismail <[email-masked]>, seeta.seeta <[email-masked]>, Jessie Caparas <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Fri, 16 Oct 2020 10:30:44 +0000

Hey,

Pl push the NDR status again.

Regards,
VJ
Supply Chain || Landmark Group
Landmark Tower, 18th Floor , Dubai Marina
UAE M     +971-585429874
UAE P      +971-45174259
KSA M     +966-596014307

From: FarEye Support <[email-masked]>
Sent: Friday, October 16, 2020 9:53 AM
To: Jagmohan Urmaliya (TCS) <[email-masked]>
Cc: Malik Ismail <[email-masked]>; seeta.seeta <[email-masked]>; Jessie Caparas <[email-masked]>; [email-masked]; [email-masked]; [email-masked]; Escalations Dxbteam <[email-masked]>; Vishwajeet Singh <[email-masked]>; Jagmohan Urmaliya (TCS) <[email-masked]>
Subject: Re: RE: Refund approval.

External email sender, please take precaution.
Dear Vishwajeet,

Please find below order number and AWB "6215730382 - FP08141000129". And share your confirmation for the above request.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/5ae9a751609d40f6027465102433c4015666be43600f642b026276c33ed9fbf2<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F5ae9a751609d40f6027465102433c4015666be43600f642b026276c33ed9fbf2&data=04%7C01%7Cvishwajeet.singh%40landmarkgroup.com%7C982515d4259146d2cbdc08d87197d137%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637384244183322576%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=A3MOZeD%2B4o2SMwPyy9%2FMfpLb1ifq2b3EZ6fvjw0%2B6aA%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7Cvishwajeet.singh%40landmarkgroup.com%7C982515d4259146d2cbdc08d87197d137%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637384244183332575%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=0nqJu5Br5XdcwuS%2BlnS26lQzKNb4a9Yi65nMgCH7TjM%3D&reserved=0> to check the details.

Thanks and Regards,

Arpana Raj | Technical Engineer

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On Fri, 16 Oct at 10:20 AM , Vishwajeet Singh <[email-masked]<mailto:[email-masked]>> wrote:
Hey,

I Can’t find Order or AWB # in trail mail kindly share the same.

Regards,
VJ
Supply Chain || Landmark Group
Landmark Tower, 18th Floor , Dubai Marina
UAE M     +971-585429874
UAE P      +971-45174259
KSA M     +966-596014307

From: FarEye Support <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, October 15, 2020 10:06 PM
To: Jagmohan Urmaliya (TCS) <[email-masked]<mailto:[email-masked]>>
Cc: Malik Ismail <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Vishwajeet Singh <[email-masked]<mailto:[email-masked]>>
Subject: Re: RE: Refund approval.

External email sender, please take precaution.
Dear Vishwajeet,

Please share your confirmation for the above request.

@Jagmohan meanwhile, please confirm the timestamp at which the status has to be published.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/5ae9a751609d40f6027465102433c4015666be43600f642b026276c33ed9fbf2<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F5ae9a751609d40f6027465102433c4015666be43600f642b026276c33ed9fbf2&data=04%7C01%7Cvishwajeet.singh%40landmarkgroup.com%7C982515d4259146d2cbdc08d87197d137%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637384244183372557%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=XVA28cH11SdPKplS5gHw5XxMl2mwrTBAnUOjGL6zPa4%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7Cvishwajeet.singh%40landmarkgroup.com%7C982515d4259146d2cbdc08d87197d137%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637384244183382548%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=v%2FuqmfXF3X%2FVURWJdj%2Fo6MvLmJ8McNJMwH0HmczX%2B9o%3D&reserved=0> to check the details.

Ipsit Sharma
Technical Engineer | Fareye

Call: +91 70-6595-6595
[FarEye]
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On Thu, 15 Oct at 11:36 AM , Jagmohan Urmaliya (TCS) <[email-masked]<mailto:[email-masked]>> wrote:
Dear Sanjeev,

      Since we have not yet received NDR so issue is not yet closed.  As you could find the issue details in the trailing mail, customer refund is not yet initiated so it is a priority.  Please do the needful.

Regards
Jagmohan

From: FarEye Support <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, October 15, 2020 7:13 AM
To: Jagmohan Urmaliya (TCS) <[email-masked]<mailto:[email-masked]>>
Cc: Malik Ismail <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: RE: Refund approval.

External email sender, please take precaution.
Dear Jagmohan,

Please reply if you have any query or confusion. If not we would request you to allow us for the case closure. Should we not hear from you in next business day we will proceed with the ticket closure.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/5ae9a751609d40f6027465102433c4015666be43600f642b026276c33ed9fbf2<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F5ae9a751609d40f6027465102433c4015666be43600f642b026276c33ed9fbf2&data=04%7C01%7Cvishwajeet.singh%40landmarkgroup.com%7C982515d4259146d2cbdc08d87197d137%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637384244183422535%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=3cxt79g5fmQWBXOMbBeiDocUCkdYpG6Ptmq84GE%2BOOs%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7Cvishwajeet.singh%40landmarkgroup.com%7C982515d4259146d2cbdc08d87197d137%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637384244183422535%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=SL09XPQ5Scd0aeT3JGjgtx3aJdUpuykuTD0ywe9szs4%3D&reserved=0> to check the details.
Thanks,
Sanjeev Pandey,
Technical Engineer

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