Subject: Re: RE: Order not delivered (RTO)
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 16 Oct 2020 03:41:05 +0000

Dear Malik,      Please reply if you have any query or confusion. If not we would request you to allow us for the case closure. Should we not hear from you in next business day we will proceed with the ticket closure.       You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/f305b65eb5c6db6f92a0aebcbf3a8292cb50b992e43014b191ecc7f9c932bcf3 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.                      Thanks,     Sanjeev Pandey,     Technical Engineer       FarEye- Enabling Digital Logistics Call: +91 70-6595-6595       7+ Mentions    Digital Disruptor    Recognized    Chicago   |   London   |   Dubai   |   Singapore   |   India                                              Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.      
                           
                            On
                            Wed, 14 Oct at 10:07 PM
                            ,  FarEye Support <[email-masked]>  wrote:

 Dear Malik, 
   
 As per your concern, we have successfully updated the shared shipment​. Please check and confirm the same.   

   
 
You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/f305b65eb5c6db6f92a0aebcbf3a8292cb50b992e43014b191ecc7f9c932bcf3 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.

    

Thanks,     
Vikash Kumar,    
 Technical Engineer 

FarEye- Enabling Digital Logistics Call: +91 70-6595-6595 

 
 
 7+ Mentions 

 Digital Disruptor 

 Recognized 

 Chicago   |   London   |   Dubai   |   Singapore   |   India 

 

 

  

   

     

               
 Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message. 

                           
                            On
                            Wed, 14 Oct at  7:12 PM
                            ,  Vishwajeet Singh <[email-masked]>  wrote:
                             
 Dear Team

@FarEye Support 

  

 
 
Pls change the status.

 

 
 Regards, 

 VJ 

 Supply Chain || Landmark Group 

 Landmark Tower, 18th Floor , Dubai Marina 

 UAE M     +971-585429874 

 UAE P      +971-45174259 

 KSA M     +966-596014307 

 

 

  

 
  
 From: FarEye Support <[email-masked]>  
Sent: Wednesday, October 14, 2020 11:53 AM 
To: Malik Ismail <[email-masked]> 
Cc: [email-masked]; Escalations Dxbteam <[email-masked]>; Vishwajeet Singh <[email-masked]>; [email-masked]; seeta.seeta <[email-masked]>; [email-masked]; Jagmohan
 Urmaliya (TCS) <[email-masked]> 
Subject: Re: RE: Order not delivered (RTO) 

 

 
External email sender, please take precaution.

 

 

 Dear Malik, 

 

   

 
 In order to proceed further, we need confirmation from Vishwajeet. 

 

   

 
 @Vishwajeet please confirm on it 

 

   

 

 

 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/f305b65eb5c6db6f92a0aebcbf3a8292cb50b992e43014b191ecc7f9c932bcf3 or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 

 
 Thanks and Regards, 

 

   

 
 
 Tamkin Raza, Technical Engineer

 

 
  FarEye-
 Enabling Digital Logistics  

 

 

 
 
 Call: +91 7065956595

 

 

 

 

  

 

 

 

 

 

 

 

 

 

 

 

 

 

 

On Wed, 14 Oct at 1:05 PM
, Malik Ismail <[email-masked]> wrote:

 

 
 Hi

@FarEye Support, 

 

 

 
 
Please assist to update NDR status.

 

   

 

Return date Sep 28 2020 – 12:44

 

 
 
6220343045

 

 
AWB Z1675856

 

   

 

Regards,

 

 
Malik

 

 

 
From: Fauzan Ahmad . Musalman <[email-masked]>
 
Sent: Wednesday, October 14, 2020 3:05 AM 
To: Escalations Dxbteam <[email-masked]> 
Cc: Apoorv Joshi <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]> 
Subject: Order not delivered (RTO) 
Importance: High

 

 

 

 
 
External email sender, please take precaution.

 

 

 
 
Hi Team.

 

 

 

 

 
Problem Statement: Order not delivered (RTO)

 

 

Order Date :  Aug 31, 2020

 

 

Order ID: 6220343045

 

 

Tracking ID: Z1675856

 

 

Assistance Required: Need Urgent Refund.

 

 

Issue Description: The order was placed on
Aug 31, 2020, and shipped with Zajil-Express under tracking (Z1675856). Now as per Zajil-Express website the shipment has been returned to WH on
Sep 28 2020. but in hybris the status is still in transit. Kindly check and assist us to mark the order as NDR and process the refund for customer asap.

 

 

 

 

 
Thank you for your help.

 

 

 

 

 
Regards,

 

 

Fauzan

 

 

 
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www.landmarkgroup.com 

 

 
 
164676:211857

 

 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
 original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have
 received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any
 delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com