Subject: Return for Order ID 6222829025 - No items are available to return
From: Nikhil Bishnoi <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>
Date: Thu, 15 Oct 2020 15:26:54 -0700 (MST)

Dear team, 

With regards to Order ID 6222829025, the customer is complaining that his order was delivered to wrong person on Sep 13 and after complaining the person returned the order at the store and Mr. Aref from Thalatheen Sulaymaniah branch in Riyadh called the customer to come and collect his order. The customer collected the order on Sep 28. 

He went to return the item at the store on Sep 29, but the store team refused that since the order has crossed 2 weeks period they are unable to accept the return. The customer wish to return all the items in the order. 

There are no items available to raise a RMA. Jira REL-121234 was raised on Oct 09, but they mentioned that the details have been shared with OMS team and it will be resolved in 3 days. Till now the items are not available to raise RMA. 

Kindly assist. 

Regards, 
Nikhil.