Subject: RE: Return Issue - 6219657817
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Thu, 15 Oct 2020 20:04:59 +0000

Hi Apoorv,

You can recreate the RMA now.

Since it’s a click and collect order, an email will be sent to the customer asking them to fill out the pickup details.

Once they do this, pick up will be scheduled and AWB will be generated.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Tuesday, October 13, 2020 11:43 AM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: Return Issue - 6219657817

External email sender, please take precaution.
Hi Team,

With reference to the order number: 6219657817
AWB: 46283185664

Order placed on Aug 29, 2020 and was delivered on Sep 18, 2020. Customer raised a return request on Sep 27, 2020 and the above mentioned AWB is invalid at this time. Customer wants to return the items but we are unable to delete the new RMA. Kindly advise how to proceed with this.

Thank you for your help!

Regards,
Apoorv
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