Subject: RE: Return Issue - 6220494275
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Thu, 15 Oct 2020 19:55:38 +0000

Hi Apoorv,

You can recreate RMA to arrange pick up again.

Once AWN is generated, please email Aramex along with the pick up address.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Thursday, October 15, 2020 10:25 AM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: Return Issue - 6220494275

External email sender, please take precaution.
Hi Team,

With reference to the order number: 6220494275
AWB: 46282674281, 46286110636

Order placed on Sep 01, 2020 and was delivered on Sep 02, 2020. Customer raised a return request on Sep 05, 2020 and the above mentioned AWBs are invalid at this time. Customer wants to return the items but we are unable to delete the RMA. Kindly advise how to proceed with this and assist in arranging this collection. This was escalated to Aramex also to arrange the collection but no collection was done and the AWB was cancelled.

Thank you for your help!

Regards,
Apoorv
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com