Subject: RE: Return Issue - 6221422283, 6221399981
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Thu, 15 Oct 2020 19:46:27 +0000

Hi Apoorv,

Both RMA’s have been recreated.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Thursday, October 15, 2020 11:56 AM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Nikhil Bishnoi <[email-masked]>
Subject: Return Issue - 6221422283, 6221399981

External email sender, please take precaution.
Hi Team,

With reference to the Order ID: 6221422283 & 6221399981
Return Tracking ID: 46176465786;I070006 & 46178042912;I129A91

Customer raised a return request in Sep 2020 for the above mentioned orders and the above mentioned AWBs are invalid at this time. Customer wants to return the items but we are unable to delete the new RMA, the same was escalated to Aramex multiple times as well. Kindly advise how to proceed with this. The case is pending since September.

Thank you for your help!

Regards,
Apoorv
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