Subject: RE: Refund Assistance - 2000240747
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Thu, 15 Oct 2020 19:42:30 +0000

Hi Apoorv,

Go ahead and refund as good will and make sure you mention item is missing.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Friday, October 9, 2020 4:09 PM
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: Refund Assistance - 2000240747

External email sender, please take precaution.
Hi Team,

Problem Statement: Missing Item/Refund Assistance

Ticket ID: 1424708
Order Number: 2000240747
Order Date: Oct 03, 2020
AWB: 43818793126
Missing Item: 162625312 - - Graphic Print T-shirt and Full Length Pyjama Set
Order Value: EGP 399.50

Issue Description: Customer reported missing pyjama in the tshirt and pyjama set in their order, the item mentioned above. However, the total value of this item is AED/SAR 35-36 and she is facing issue with multiple orders.

Missing item refund value: EGP 150

Case History: Customer contacted us and reported that the above mentioned item has a missing Pyjama and gave us another order where they received a wrong item. When we pushed them back regarding the same, they mentioned having already checked the package multiple times. Also, we have asked them to return the wrong item already for a refund.

Asking for refund approval directly as the item refund value is EGP 150 which is lesser than AED/SAR 100

Customer History: Customer is shopping with us since Aug 2020 and has a total of 5 completed orders with us. Customer has no previous/similar complaint.

Assistance Required: Requesting you to please advise if the refund of EGP 150 can be approved in this case as a good will gesture.

Thank you for your help!

Regards,
Apoorv
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