Subject: RE: Late delivery: Case id - 1541831 Order Number: 9604385063
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>, Malik Ismail <[email-masked]>, Fauzan Musalman <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Thu, 15 Oct 2020 19:36:59 +0000

@Shakeeb Arsalan<mailto:[email-masked]> @Fauzan Musalman<mailto:[email-masked]> @Seeta Seeta<mailto:[email-masked]> @Apoorv Joshi<mailto:[email-masked]>

It shows ready to shipped.

Please check if store has physically received.

Store code Centrepoint21005

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Seeta Seeta <[email-masked]>
Sent: Monday, October 12, 2020 4:24 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Fauzan Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Late delivery: Case id - 1541831 Order Number: 9604385063
Importance: High

External email sender, please take precaution.
Hi Team,

Need your assistance in the below case. The order was placed on Sep 23, 2020 and till now there is no consignment details. The agent has already created the child ticket but still there is no update.

The customer is constantly chasing us for his order, so requesting you to check this case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, October 12, 2020 5:42:16 PM
Subject: Re: Late delivery: Case id - 1541831 Order Number: 9604385063

Any update?

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, October 11, 2020 6:55:26 PM
Subject: Re: Late delivery: Case id - 1541831 Order Number: 9604385063

Please note that we have not received any update and the customer is chasing us on a daily basis.

________________________________
From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "esaescalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, October 10, 2020 4:37:02 AM
Subject: Late delivery: Case id - 1541831 Order Number: 9604385063

أHi Team,

Kindly assist us in below case.

Regards,
Fauzan

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 9 October, 2020 16:58:05
Subject: Late delivery: Case id - 1541831 Order Number: 9604385063

Hi Team,

We have received update from the warehouse that order has not shipped due to IT issue . AWB not generating. Please assist us on it.

Please note that its been more than 15 days still the order has not shipped from the warehouse.

Problem statement - Late delivery - Order not shipped from the warehouse

Case id - 1541831
Order Number: 9604385063
Order Created: 9/23/2020
AWB - Not assigned

Kindly arrange the delivery for the above order on priority today only as the customer is chasing us for his order.

Regards,
Manish

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