Subject: RE: Missing items/ 6215615096
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>, Malik Ismail <[email-masked]>, Fauzan Musalman <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, asjad hussain <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Thu, 15 Oct 2020 19:32:09 +0000

@Shakeeb Arsalan<mailto:[email-masked]> @Seeta Seeta<mailto:[email-masked]> @Fauzan Musalman<mailto:[email-masked]>

Please go ahead.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Seeta Seeta <[email-masked]>
Sent: Wednesday, October 14, 2020 1:50 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Fauzan Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; asjad hussain <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Missing items/ 6215615096
Importance: High

External email sender, please take precaution.
Hi Jessie,

Sorry for the late response.

The customer is claiming that she selected 2 quantity for 161773294 - - Metallic Chair with Velvet Upholstery - 55x55x87 cms item and as per her she only received 1 item which is damaged. Another item is missing.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "asjad hussain" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 13, 2020 9:38:51 PM
Subject: Re: Missing items/ 6215615096

Hi Team,

kindly help in closing the case, the case is pending for long

________________________________
From: "Asjad Hussain" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, October 8, 2020 7:08:28 PM
Subject: Re: Missing items/ 6215615096

Hi Team,

kindly help in closing the case, the case is pending for long

________________________________
From: "Asjad Hussain" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 2 October, 2020 19:42:54
Subject: Re: Missing items/ 6215615096

Hi Team,

kindly help in closing the case.

________________________________
From: "Asjad Hussain" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 26 September, 2020 20:03:23
Subject: Re: Missing items/ 6215615096

Hi Team,

kindly help in closing the case.

________________________________
From: "Asjad Hussain" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 21 September, 2020 18:40:28
Subject: Re: Missing items/ 6215615096

Hi Team,

kindly help in closing the case.
Note: The customer has received one item and another one is missing because he had placed 2 quantity for the same item.
________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Malik Ismail" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Asjad Hussain" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Escalations Dxbteam" <[email-masked]<mailto:[email-masked]>>, "Sree Adhikessavan" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 13 September, 2020 16:11:12
Subject: RE: Missing items/ 6215615096

Hi Seeta,

So 161773294 is missing right?

How about the other one? I see an RMA submitted as damaged for the same ID.

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, September 12, 2020 5:23 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; asjad hussain <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Sree Adhikessavan <[email-masked]<mailto:[email-masked]>>
Subject: Re: Missing items/ 6215615096

External email sender, please take precaution.
Hi Team,

Need your advise in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "ArishLaila" <[email-masked]<mailto:[email-masked]>>, "Suvadeep Saha" <[email-masked]<mailto:[email-masked]>>, "Ramesh Gottimukkala" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "asjad hussain" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "sree adhikessavan" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 25 August, 2020 18:19:56
Subject: Re: Missing items/ 6215615096

Hi Team,

With reference to the order number 6215615096, the contacted us complaining that he placed the order for 161773294 - - Metallic Chair with Velvet Upholstery - 55x55x87 cms 2 quantity. However, as per the customer, he only receives 1 quantity.

As per our hybris we have delivered all the items including the 161773294 - - Metallic Chair with Velvet Upholstery - 55x55x87 cms in 2 quantity under tracking number Z1564781, so we request you to look into this concern and assist us with the case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "asjad hussain" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, August 25, 2020 4:35:37 PM
Subject: Missing items/ 6215615096

 Hi team,

Problem Statement: (Missing items)
Order Date :  Aug 13, 2020
Order ID:  6215615096
Tracking ID:  Z1564781
Assistance Required: Need missing item

Issue Description: Customer placed order for 5 items but as per the customer he/she has only received 4 items, Under the consignment details we can see that all 5 items has been shipped/Delivered from our side.

Customer history: 1 ITEMS OUT OF 5 IS MISSING, CUSTOMER WANTS THE SAME ASAP. CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY.

The missing item is ​ 161773294 - - Metallic Chair with Velvet Upholstery - 55x55x87 cms quantity (1) SAR349

Regards,
​Asjad

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com