Subject: Re: RE: Refund approval #6483631694
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 15 Oct 2020 19:31:10 +0000

Dear Jessie,     We would like to inform you that the shared AWB is archived in our system and hence we cannot re-publish the status for this AWB further. You can share this data with LMIT team so that they can update the same in OMS/Hybris.        You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/70ae69ff590ca0d8d5d42b5df86594fd6fe881188dbb5c83b025215f3658992b or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.                       Thanks,         Shailesh Bisht,     Technical Engineer          FarEye- Enabling Digital Logistics  Call: +91 70-6595-6595        7+ Mentions    Digital Disruptor    Recognized    Chicago   |   London   |   Dubai   |   Singapore   |   India                                              Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.      
                           
                            On
                            Thu, 15 Oct at  8:08 PM
                            ,  FarEye Support <[email-masked]>  wrote:

 Dear Jessie, 
   
 Greetings!! 
   
 Let us check the above-shared case and we will revert you soon with an update. 

 
You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/70ae69ff590ca0d8d5d42b5df86594fd6fe881188dbb5c83b025215f3658992b or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.

 
 Thanks & Regards,  
   
 Priyanka Yadav | Technical Engineer  
   
 FarEye - Enabling Digital Logistics | Call: +91 70-6595-6595 

   
Call: +91 70-6595-6595 
 || www.getfareye.com 

 

 
 Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message. 

 

                            On
                            Thu, 15 Oct at  7:54 PM
                            ,  Jessie Caparas <[email-masked]>  wrote:
                             
 Hi Team, 

 

 Order has been updated as returned to us however, it says no record found in Fareye. 

 

 Kindly update as RTO delivered. 

 

  

 

  

 

 

 

 
 Thank you and Kind Regards, 

 Jessie Caparas 

 Email: 
[email-masked] 

 T: +97145172087 

 

 

 
From: Fauzan Ahmad . Musalman <[email-masked]>
 
Sent: Sunday, October 11, 2020 11:31 PM 
To: Jessie Caparas <[email-masked]> 
Cc: Malik Ismail <[email-masked]>; LMG OMS <[email-masked]>; Vijay mandal (TCS) <[email-masked]>; Escalations Dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]>;
 Apoorv Joshi <[email-masked]> 
Subject: Re: Refund approval #6483631694 
Importance: High 

 

   

External email sender, please take precaution.

 

 
 Hi Jessie, 

 

   

 
 Any update on below case. 

 

   

 
 Regards, 

 
 
 Fauzan 

 

   

 

 
 
From:
"Fauzan Ahmad, Musalman" <[email-masked]> 
To: "Jessie Caparas" <[email-masked]> 
Cc: "Malik Ismail" <[email-masked]>, "LMG OMS" <[email-masked]>, "Vijay mandal, TCS" <[email-masked]>,
 "escalations dxbteam" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, 3 October, 2020 20:12:30 
Subject: Re: Refund approval #6483631694

 

  

 

 
 Hi Jessie, 

 

 
 
 We have escalated to Conloc but no update since 7 days. Kindly assist us, 

 

 
 
 Regards, 

 
 
 Fauzan 

 

 

 

From:
"Jessie Caparas" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "Malik Ismail" <[email-masked]>, "LMG OMS" <[email-masked]>,
 "Vijay mandal, TCS" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, 19 September, 2020 15:36:25 
Subject: RE: Refund approval #6483631694

 

   

 Hi 
@Fauzan  Ahmad . Musalman 

   

 The ready to shipped items is showing as returned to the warehouse as per tracking ID 290086947914. 

   

 Confirm this with CONLOC. 

  
@LMG OMS

@Vijay mandal (TCS) 

   

 Please publish ASN OUT for this order. 

   

 INC0857088 

   

 

From: Fauzan Ahmad . Musalman <[email-masked]>
 
Sent: Friday, September 18, 2020 7:02 PM 
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]> 
Subject: Refund approval #6483631694 
Importance: High

 

   

 
External email sender, please take precaution.

 

 

Hi Team 
 
Problem Statement: Refund approval. 
 
Ticket ID: 1373532 
Order Date: Apr 18, 2020 
Order ID: 6483631694 (Max) 
Tracking ID: 648363169422999991 
Total Price: SAR 264 
 
Issue Description: The order was placed on Apr 18, 2020 and shipped in two consignments, One consignment has been delivered but the the other one (648363169422999991)has
 not been delivered yet, as per hybris the is status is ready to shipped. 
 
Case history: Customer reach out to us on 11 Aug 2020. that has not received the all items for the order. we have escalated to warehouse and they have updated us that the shipment handed over to
 SAMSA team at 21-April-2019. but customer still claiming that he has not received the order. 
 
Customer's 
history: This is the first order of customer with us  
 
Assistance 
required: We request you to provide refund approval in order to have the customer refunded manually and close the issue.

 

 
​

 

 
Thank you for your help. 
 
Regards, 
Fauzan

 

 
 
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