Subject: RE: Kindly assist with the refund for 9600795854 - Ticket ID 1458443
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>, Malik Ismail <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>
Date: Thu, 15 Oct 2020 19:24:04 +0000

@Shakeeb Arsalan<mailto:[email-masked]> @Seeta Seeta<mailto:[email-masked]> @Apoorv Joshi<mailto:[email-masked]> @Fauzan Musalman<mailto:[email-masked]>

Please check RMA number: 1000075946

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Seeta Seeta <[email-masked]>
Sent: Thursday, October 15, 2020 12:02 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Nikhil Bishnoi <[email-masked]>
Subject: Re: Kindly assist with the refund for 9600795854 - Ticket ID 1458443
Importance: High

External email sender, please take precaution.
Hi Team,

Can you please advise us what action do we have to take in this case as the refund is stuck.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, October 15, 2020 3:47:37 AM
Subject: Fwd: Kindly assist with the refund for 9600795854 - Ticket ID 1458443

Dear team,

Kindly find the attached screenshot for Aramex update. Kindly assist.

Regards,
Nikhil.

________________________________
From: "Eugene Ocoy" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Con Loc" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Escalations Dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 10 October, 2020 10:34:09
Subject: RE: Kindly assist with the refund for 9600795854 - Ticket ID 1458443

Hi Fauzan,

Under AWB # 46037668191 the order number we have receive order # 9602282267 which we processed done.

RETURN_ORDER
PALLET_CODE
SALES_ORDER_NO
AWB_NO
ITEM_ID
CONCEPT_ID
RETURN_QTY
RECEIVED_QTY
1000000663
46037839035
9602282267
46037668191
161542850
3
1
1

We haven’t receive this order # 9600795854.

Thanks & Regards,
Eugene Ocoy

E-COM CONLOC
Landmark Group, Jebel Ali Industrial Area 1,
Dubai, United Arab Emirates P.O. Box 24570
Tel:+971 4 809 4861 Mob:+971 506983147
Email: [email-masked]<mailto:[email-masked]>
Shop online at: http:\\www.landmarkshops.com\shoemart

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Friday, October 09, 2020 9:25 PM
To: Con Loc <[email-masked]<mailto:[email-masked]>>; Eugene Ocoy <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Kindly assist with the refund for 9600795854 - Ticket ID 1458443
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly assist us in below case

Regards,
Fauzan

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 9 October, 2020 20:36:16
Subject: Kindly assist with the refund for 9600795854 - Ticket ID 1458443

Dear Team,

Problem Statement: Refund Not Processed
Order Date : Sept 01
Order ID: 9600795854
Return Tracking ID: 46037668191
RMA: 1000001327
Assistance Required: Process refund asap.

Issue Description: The returned items were collected and returned back to WH on Sept 15. The refund is pending since then. Kindly process the refund on priority.

The customer came to us on Sep 05 and the refund is not yet processed. Kindly assist.

Regards,
Nikhil

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com