Subject: Re: RE: Refund approval
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 15 Oct 2020 19:22:33 +0000

Dear Jessie,     We would like to inform you that Saudi Post pushed the update status "Return to Origin" for this AWB whereas the status "RETURNS TO ORIGINAL POSTAL OFFICE" is mapped in our system for RTO and hence the status of the same couldn't get updated in FarEye further. So, please ask Saudi Post team to send the correct update status for the shipments as per the current mapping in our system.          You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/7c511086bcd416b5776d37db42369d4667d07037c4ec59165115af32fcd383a4 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.                       Thanks,         Shailesh Bisht,     Technical Engineer          FarEye- Enabling Digital Logistics  Call: +91 70-6595-6595        7+ Mentions    Digital Disruptor    Recognized    Chicago   |   London   |   Dubai   |   Singapore   |   India                                              Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.      
                           
                            On
                            Thu, 15 Oct at  9:05 PM
                            ,  FarEye Support <[email-masked]>  wrote:

 Dear Jessie, 
   
 Greetings!! 
   
 Let us check the above-shared reference number at our end and we will revert you soon with an update. 
   
 Thanks for your kind cooperation. 

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/7c511086bcd416b5776d37db42369d4667d07037c4ec59165115af32fcd383a4 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.

 
 Thanks & Regards,  
   
 Priyanka Yadav | Technical Engineer  
   
 FarEye - Enabling Digital Logistics | Call: +91 70-6595-6595 

   
Call: +91 70-6595-6595 
 || www.getfareye.com 

 

 
 Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message. 

 

                            On
                            Thu, 15 Oct at  8:53 PM
                            ,  Jessie Caparas <[email-masked]>  wrote:
                             
 Hi Team, 

 

 Please update the status as RTO delivered. 

 

 26/09/2020        14:48 

 

 It shows out for delivery in the portal until now. 

 

  

 

 
 Thank you and Kind Regards, 

 Jessie Caparas 

 Email: 
[email-masked] 

 T: +97145172087 

 

 

 
From: Fauzan Ahmad . Musalman <[email-masked]>
 
Sent: Tuesday, October 13, 2020 8:25 AM 
To: Escalations Dxbteam <[email-masked]> 
Cc: Shakeeb Arsalan <[email-masked]>; Abdulqader Ahmed <[email-masked]>; seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]> 
Subject: Refund approval 
Importance: High 

 

   

External email sender, please take precaution.

 

 
 
 Hi Team. 

 

   

 
 Problem Statement: Order not delivered (RTO) 

 
 
 Order Date :  Sep 10, 2020 

 
 
 Order ID: 6222878799 

 
 
 Tracking ID: CRDSAL0065502120 

 
 
 Assistance Required: Need Urgent Refund. 

 
 
 Issue Description: The order was placed on Sep 10, 2020, and shipped with Saudi Post under tracking (CRDSAL0065502120). Now as per Saudi Post the shipment
 has been returned to WH on Sep 26, 2020. but in hybris the status is still in transit. Kindly check and assist us to mark the order as NDR and process the refund for customer asap. 

 

   

 
 Thank you for your help. 

 

   

 
 Regards, 

 
 
 Fauzan 

 

  

 

 

From:
"Abdulqader Ahmed" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]> 
Sent: Monday, 5 October, 2020 12:11:51 
Subject: Refund approval

 

   

 

 Dear Team , 

 

 
 
 # 1506785 

 

 
 
 Problem Statement : the order return to original / Refund approval. 

 

 
 
 Order Date : Sep 10, 2020 

 
 
 Order ID: 6222878799 

 
 
 Tracking ID : CRDSAL0065502420 

 
 
 Total Price : SAR971.25 

 

 
 
 Issue Description : The Customer placed the order on Sep 10, 2020and shipped from our side on      

 
 
 9/11/20 , as the hyper is IN_TRANSIT and SAUDIPOST IS RTO , 

 

 
 
 Case history : The customer reached out to us on 1 Oct 2020 and since then no action has been taken on the issue . 

 

 
 
 Customer's history : as the hyper the customer with us from 10/25/19 and this the 1st order for the customer 

 

 
 
 Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

 

 
 
 Regards, 

 
 
 Abdulqader 

 

  

 

 
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