Subject: RE: Change the status of the order as NDR to refund
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>, LMG OMS <[email-masked]>, "Vijay mandal (TCS)" <[email-masked]>
Cc: Hafizullah Lsm <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Thu, 15 Oct 2020 19:10:50 +0000

@LMG OMS<mailto:[email-masked]> @Vijay mandal (TCS)<mailto:[email-masked]>

REQ0157143

This order is updated as RTO delivered by Fareye but is not published in Hybris.

Please do the needful.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Seeta Seeta <[email-masked]>
Sent: Thursday, October 15, 2020 3:49 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Hafizullah Lsm <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: Change the status of the order as NDR to refund

External email sender, please take precaution.
Hi Team,

Problem Statement: Change the status of the order as NDR to refund

Order Date: Aug 28, 2020
Order ID: 6219376566
Tracking ID: 45678656940
Order Status: Shipment delivered DLVD

Assistance Required: Need Urgent Refund

Issue Description: As per tracking detils the Order is  marked as NDR and Aramex also confirmed that they have returned the items , However the refund is not done till now. Customer is complaining late refund so we request you to please do the needful ASAP on your priority basis.

Thanks & Regards,
Seeta Kunwar
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