Subject: RE: items cancellation / refund 6480604933
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, LMG OMS <[email-masked]>, "Vijay mandal (TCS)" <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Thu, 15 Oct 2020 18:33:20 +0000

@LMG OMS<mailto:[email-masked]> @Vijay mandal (TCS)<mailto:[email-masked]>

The remaining 14 items are available to be cancelled in Hybris however cancellation is failing.

Please assist in cancelling them all.

INC0880545

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Shakeeb Arsalan <[email-masked]>
Sent: Wednesday, October 14, 2020 8:13 AM
To: Jessie Caparas <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: items cancellation / refund 6480604933

External email sender, please take precaution.
Hi Jessie,

Order : 6480604933
Order Created: Apr 12, 2020

Issue description: The customer placed the order for 20 items, however 6 items had been shipped & delivered, The partial cancellation button is not activated on hybris to get the items cancelled.
the case is pending since long time and the customer is chasing us.

Please assist in getting this case closed ASAP.

Regards
Shakeeb
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