Subject: Re: RE: NDR Late refund // 6215253025
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 15 Oct 2020 18:22:26 +0000

Dear Vishwajeet,     Please share your confirmation for the above request, so that we can proceed further accordingly.        You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/24d7e6ccb5a44666f85e1b29eb215836a638cec4b1ede71a091cf1fb5ecca436 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.        Ipsit Sharma Technical Engineer | Fareye       Call: +91 70-6595-6595         7+ Mentions    Digital Disruptor    Recognized    Chicago   |   London   |   Dubai   |   Singapore   |   India                     Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.   
                           
                            On
                            Thu, 15 Oct at 11:41 PM
                            ,  Jessie Caparas <[email-masked]>  wrote:
                             
 Hi Team, 

 

 Please update the status as RTO delivered. 

 

 23/08/2020        10:09 

 

 It is showing as Undelivered in the Fareye Portal. 

 

  

 

 
 Thank you and Kind Regards, 

 Jessie Caparas 

 Email: 
[email-masked] 

 T: +97145172087 

 

 

 
From: Fauzan Ahmad . Musalman <[email-masked]>
 
Sent: Wednesday, October 14, 2020 7:15 AM 
To: Escalations Dxbteam <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Shivani Rani <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]> 
Subject: Re: NDR Late refund // 6215253025 
Importance: High 

 

   

External email sender, please take precaution.

 

 
 Hi Team, 

 

   

 
 Kindly help us to mark the below order as NDR and process the refund. 

 

   

 
 Regards, 

 
 
 Fauzan 

 

   

 

 
 
From:
"Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Sunday, 11 October, 2020 19:49:16 
Subject: NDR Late refund // 6215253025

 

   

 

 Hi Team, 

 

 
 
 Ticket- 1481611 

 

 
 
 Problem Statement: NDR Late refund 

 

 
 
 Order Date : Aug 11, 2020 

 
 
 Order ID: 6215253025 

 
 
 Tracking ID: CRDSAL0052311920 

 

 
 
 Assistance Required: Need urgent refund 

 

 
 
 Issue Description: The order has been shipped on 11 Aug, 2020 but still not delivered to customer. 

 

 
 
 As per the tracking, the order status is showing "Return to Origin". However, as per the hybris the order status is "IN_TRANSIT". 

 

 
 
 Kindly check and advice as customer is waiting for the refund. 

 

 
 
 Thank you for your help! 

 

 
 
 Regards, 

 
 
 Shivani 

 

  

 

 
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