Subject: RE: Refund Not Processed / Refund approval // Order ID: 6217297320
From: Jessie Caparas <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>
Cc: Ebrahim <[email-masked]>, seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Thu, 15 Oct 2020 18:12:14 +0000

Hi Fauzan,

Raise a JIRA using the below screenshot.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Sunday, October 11, 2020 8:41 AM
To: Jessie Caparas <[email-masked]>
Cc: Ebrahim <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Refund Not Processed / Refund approval // Order ID: 6217297320
Importance: High

External email sender, please take precaution.
Hi Jessie,

Kindly assist us to process the RMA: 1000010176 Order ID #6217297320 . the RMA created for 4 items but customer confirmed the he has returned only 3 items. we have ask Conloc team to process the RMA but no action has been taken yet.

Regards,
Fauzan

________________________________
From: "Ebrahim" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 10 October, 2020 22:08:51
Subject: Refund Not Processed / Refund approval // Order ID: 6217297320

Hi Team

Problem Statement : Refund Not Processed / Refund approval.

Order Date : Aug 20, 2020
Order ID: 6217297320<callto:6217852166>
RMA: 1000010176<callto:1000050555>

Issue Description :As per on Hybris the WH has received 3 item of 4 items that have been requested to be returned and the customer has confirmed that she has returned 3 item only. kindly check and process the new RMA asap and update us.

Case history : The customer reached out to us on Sep 21, 2020. we have escalated to the WH on Sep 25, 2020 and no no action has been taken on this issue.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Regards,
Ebrahim Hageb

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