Subject: RE: NDR Late refund // 6215253025
From: Jessie Caparas <[email-masked]>
To: FarEye Support <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Shivani Rani <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>
Date: Thu, 15 Oct 2020 18:11:07 +0000

Hi Team,

Please update the status as RTO delivered.

23/08/2020        10:09

It is showing as Undelivered in the Fareye Portal.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Wednesday, October 14, 2020 7:15 AM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Shivani Rani <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: Re: NDR Late refund // 6215253025
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly help us to mark the below order as NDR and process the refund.

Regards,
Fauzan

________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 11 October, 2020 19:49:16
Subject: NDR Late refund // 6215253025

Hi Team,

Ticket- 1481611

Problem Statement: NDR Late refund

Order Date : Aug 11, 2020
Order ID: 6215253025
Tracking ID: CRDSAL0052311920

Assistance Required: Need urgent refund

Issue Description: The order has been shipped on 11 Aug, 2020 but still not delivered to customer.

As per the tracking, the order status is showing "Return to Origin". However, as per the hybris the order status is "IN_TRANSIT".

Kindly check and advice as customer is waiting for the refund.

Thank you for your help!

Regards,
Shivani

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