Subject: RE: Return Items / 2000191176
From: Jessie Caparas <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>
Date: Thu, 15 Oct 2020 17:53:24 +0000

Hi @Fauzan  Ahmad . Musalman<mailto:[email-masked]>

Please monitor JIRA ticket:

https://landmark.atlassian.net/browse/REL-122239

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Atmaram Tiwari <[email-masked]>
Sent: Thursday, October 15, 2020 8:22 PM
To: Jessie Caparas <[email-masked]>; Gopinath N <[email-masked]>; Pooja Sharma <[email-masked]>; Sankar T <[email-masked]>
Cc: Fauzan Ahmad . Musalman <[email-masked]>; SRE <[email-masked]>; Venkata Burle <[email-masked]>; Suhas Bennikal <[email-masked]>
Subject: Re: Return Items / 2000191176

Hi Jessie,

This is old RMA case and has to be handled using OLD SOP and manually .

Please do not delete RMA instead delete non receive item and update refund amount before processing.

@Sankar T<mailto:[email-masked]>  plz help cs team .

Regards,
----------------------------------------------
Atmaram Tiwari
Web Team | Landmark Group
18th floor Al Marsa, South Tecom Zone D Dubai Marina P.O.Box 25030
w: webteam.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.webteam.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cdce7d08ff738473d6bf608d871266255%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637383756956608280%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=wwbwAIDBZmSYVRx02hyg2NJhYIv0yCZ5SspbcrtpEOw%3D&reserved=0>
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From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 15 October 2020 at 8:04 PM
To: Atmaram Tiwari <[email-masked]<mailto:[email-masked]>>, Gopinath N <[email-masked]<mailto:[email-masked]>>, Pooja Sharma <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad . Musalman" <[email-masked]<mailto:[email-masked]>>
Subject: RE: Return Items / 2000191176

Hi @Atmaram Tiwari<mailto:[email-masked]>

Kindly advise on the below case.

Refund is stuck in progress and no refund is processed here.

Can we still ask Hybris team to delete for us to recreate or can something be done from the back end?

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 14, 2020 6:45 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Rehan Khan <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: Return Items / 2000191176

External email sender, please take precaution.
Hi Team,

Kindly assist us on the below case.

Regards,
Fauzan

________________________________
From: "Rehan Khan" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 13 October, 2020 17:42:32
Subject: Return Items / 2000191176

Hi Team,

The customer has raised a return request for 5 items but as per the RMA, warehouse has received only 3 items so we've confirmed with the customer regarding how many items he returned to the courier partner and customer confirmed with us that he returned 5 items. We've escalated to the warehouse but did not received any response from their side.

Customer is also share with us the return receipt where is clear mentioned that customer has returned 5 items.

So we request you please do the needful.

Order number - 2000191176
Tracking ID: R859105
RMA: 40047083

Ticket number - 1561696

We are looking forward to your reply.

Regards
Rehan

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