Subject: Re: RE: Order not delivered (RTO)
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 15 Oct 2020 17:22:23 +0000

Dear Vishwajeet,     Please share your confirmation for the above request, so that we can proceed further accordingly.        You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/13d26523dd5452c622d92d82699379d2d89eb32496455c42337a66a343789907 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.        Ipsit Sharma Technical Engineer | Fareye       Call: +91 70-6595-6595         7+ Mentions    Digital Disruptor    Recognized    Chicago   |   London   |   Dubai   |   Singapore   |   India                     Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.   
                           
                            On
                            Thu, 15 Oct at  9:39 PM
                            ,  FarEye Support <[email-masked]>  wrote:

 Dear Jessie, 
   
 Greetings!! 
   
 As per your concern, we will update the current flow of the above-shared reference number as 'RTO Delivered' and we will update you soon. 

 
You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/13d26523dd5452c622d92d82699379d2d89eb32496455c42337a66a343789907 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.

 
 Thanks & Regards,  
   
 Priyanka Yadav | Technical Engineer  
   
 FarEye - Enabling Digital Logistics | Call: +91 70-6595-6595 

   
Call: +91 70-6595-6595 
 || www.getfareye.com 

 

 
 Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message. 

 

                            On
                            Thu, 15 Oct at  9:07 PM
                            ,  Jessie Caparas <[email-masked]>  wrote:
                             
 Hi Team, 

 

 Please update this order as RTO delivered. 

 

 2020-09-28 

 12:32:34 

 

 The portal is showing in transit. 

 

  

 

 
 Thank you and Kind Regards, 

 Jessie Caparas 

 Email: 
[email-masked] 

 T: +97145172087 

 

 

 
From: Fauzan Ahmad . Musalman <[email-masked]>
 
Sent: Tuesday, October 13, 2020 11:36 PM 
To: Escalations Dxbteam <[email-masked]> 
Cc: Apoorv Joshi <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]> 
Subject: Order not delivered (RTO) 
Importance: High 

 

   

External email sender, please take precaution.

 

 
 Hi Team. 

 

   

 
 Problem Statement: Order not delivered (RTO) 

 
 
 Order Date :  Aug 31, 2020 

 
 
 Order ID: 6220147876 

 
 
 Tracking ID: Z1678008 

 
 
 Assistance Required: Need Urgent Refund. 

 
 
 Issue Description: The order was placed on
Aug 31, 2020, and shipped with Zajil-express under tracking (Z1678008). Now as per Zajil-express the shipment has been returned to WH on
Sep 28 2020. but in hybris the status is still in transit. Kindly check and assist us to mark the order as NDR and process the refund for customer asap. 

 

   

 
 Thank you for your help. 

 

   

 
 Regards, 

 
 
 Fauzan 

 

 
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