Subject: RE: Refund Not Processed // 6222962656
From: Jessie Caparas <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: M Ataullah <[email-masked]>, seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Thu, 15 Oct 2020 15:46:07 +0000

Hi Fauzan,

Please raise a JIRA ticket for this.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Wednesday, October 14, 2020 4:54 AM
To: Escalations Dxbteam <[email-masked]>
Cc: M Ataullah <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: Refund Not Processed // 6222962656
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly assist us to process the below RMA the item has been returned to Conloc on 21 Sep 2020. we have created a child ticket but no action has been taken.

Regards,
Fauzan

________________________________
From: "M Ataullah" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 13 October, 2020 07:58:41
Subject: Refund Not Processed // 6222962656

Hi Team,

Problem Statement: Refund Not Processed
Order Date : Sep 10, 2020
Order ID: 6222962656
Return Tracking ID: 46178774740
child ticket No; 1523990
Assistance Required: Need urgent process the RMA 24134363

Issue Description: Customer raised a return request for 6 item and as per customer she/he handed over all 6 items to the courier team.

As per tracking ID it has been received from our end, so kindly process the RMA,

Regards,

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