Subject: RE: Non returnable damaged item received
From: Jessie Caparas <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Mohammad Shafeeque <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Thu, 15 Oct 2020 15:33:52 +0000

Hi Fauzan,

As an exception, process it as goodwill and let the customer keep it.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Tuesday, October 13, 2020 8:48 AM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Mohammad Shafeeque <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: Non returnable damaged item received
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly assist us if we can refund the below damage item. as its not returnable items.

Regards,
Fauzan

________________________________
From: "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 12 October, 2020 16:00:40
Subject: Non returnable damaged item received

Hi Team,

Problem Statement: Non returnable damaged item received

Order Date :23/09/2020

Order ID:6226485536
Tracking ID: S002387313382
Assistance Required: return and refund or exchange
Damaged item Id : 157619489_LS_MX - - Bourjois Air Mat Foundation -- SAR46.23
Issue Description: Customer received damaged item which is non returnable
 so we request you to advice weather we can refund  or exchage the customer.

kindly do the needful.

Regards,
Shafeeque

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