Subject: Re: Urgent !! Pending tickets need to be closed (LSM)
From: Seeta Seeta <[email-masked]>
To: Mohd Imran <[email-masked]>
Cc: Fauzan Musalman <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Mustehsan Siddiqui <[email-masked]>, escalations dxbteam <[email-masked]>, Saurabh <[email-masked]>, deeksha <[email-masked]>
Date: Thu, 15 Oct 2020 08:30:36 -0700 (MST)

Hi Imran, 

In total we were having 429 cases and out of which we have resolved/closed 157 tickets. Remaining 272 cases are escalated to concerned teams and we are waiting for their reverts. 

Attaching the file along with the remarks, which will give you the details regarding in which department the cases are pending. 

Hoping to get the resolution on the remaining cases soon. 

Thanks & Regards, 
Seeta Kunwar 

From: "Seeta Seeta" <[email-masked]> 
To: "Mohd Imran" <[email-masked]> 
Cc: "Fauzan Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Mustehsan Siddiqui" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Saurabh" <[email-masked]>, "deeksha" <[email-masked]> 
Sent: Wednesday, October 14, 2020 7:56:28 PM 
Subject: Re: Urgent !! Pending tickets need to be closed (LSM) 

Hi Imran, 

We are closely working on the all Sept cases and will close as much as we can. 

Thanks & Regards, 
Seeta Kunwar 

From: "Mohd Imran" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Mustehsan Siddiqui" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Saurabh" <[email-masked]> 
Sent: Wednesday, October 14, 2020 6:32:58 PM 
Subject: RE: Urgent !! Pending tickets need to be closed (LSM) 

Hi Team, 

Hope we are working on it and it will be closed by tomorrow EOD. 

From: Mohd Imran 
Sent: Tuesday, October 13, 2020 4:33 PM 
To: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]> 
Cc: Mustehsan Siddiqui <[email-masked]>; Escalations Dxbteam <[email-masked]>; Saurabh <[email-masked]> 
Subject: Urgent !! Pending tickets need to be closed (LSM) 

Hi Team, 

Attaching pending tickets from 1-15 sept which needs to be resolved maximum by Thursday EOD i.e. 15 th October. 

These case are very critical and need to be actioned on priority. 

Approach us in case of any help and assistance required. 

Regards , 

Mohd. Imran 

Customer Support WEB TEAM. 

Landmark Tower, Dubai 

+971-45172116 

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