Subject: RE: Delay in update the NDR Status // 6222541959
From: Jessie Caparas <[email-masked]>
To: FarEye Support <[email-masked]>
Cc: seeta.seeta <[email-masked]>, M Ataullah <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>
Date: Thu, 15 Oct 2020 15:07:35 +0000

Hi Team,

Kindly update the order as RTO delivered.

19/09/2020        13:25

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Tuesday, October 13, 2020 6:50 AM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; M Ataullah <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: Delay in update the NDR Status // 6222541959
Importance: High

External email sender, please take precaution.
Hi Team.

Problem Statement: Order not delivered (RTO)
Order Date :  Sep 8, 2020
Order ID: 6222541959
Tracking ID: CRDSAL0064001220
Assistance Required: Need Urgent Refund.
Issue Description: The order was placed on Sep 8, 2020, and shipped with Saudi Post under tracking (CRDSAL0064001220). Now as per Saudi Post the shipment has been returned to WH on Sep 19, 2020. but in hybris the status is still in transit. Kindly check and assist us to mark the order as NDR and process the refund for customer asap.

Thank you for your help.

Regards,
Fauzan

________________________________
From: "M Ataullah" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 12 October, 2020 10:25:50
Subject: Delay in update the NDR Status // 6222541959

Problem Statement: Delay in update the NDR Status

Order Date: Sep 8, 2020
Order ID: 6222541959
Tracking ID: CRDSAL0064001220
Assistance Required: Need to update as NDR.

Issue Description: The order has been return to the Origin on 19 Sep. but still not marked as NDR.
so kinldy do the needful ASAP.

Regards,
Syed Ataullah

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