Subject: Re: RE: 6223381173 // Delay in order status update // NDR
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 15 Oct 2020 15:03:27 +0000

Dear Jessie,     Greetings!!     Let us check the above-shared case related to status mismatch and we will revert you soon with an update.     You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/1b366028da12e1398017fc9ec6650c48e10ff80c9039387ce125e7ea9699d79f or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.    Thanks & Regards,      Priyanka Yadav | Technical Engineer      FarEye - Enabling Digital Logistics | Call: +91 70-6595-6595        Call: +91 70-6595-6595  || www.getfareye.com        Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.       
                           
                            On
                            Thu, 15 Oct at  8:28 PM
                            ,  Jessie Caparas <[email-masked]>  wrote:
                             
 Hi Team, 

 

 Kindly update the status as RTO delivered. 

 

 19/09/2020 13:30 

 

 Status in Fareye is showing as Undelivered. 

 

  

 

 
 Thank you and Kind Regards, 

 Jessie Caparas 

 Email: 
[email-masked] 

 T: +97145172087 

 

 

 
From: Fauzan Ahmad . Musalman <[email-masked]>
 
Sent: Tuesday, October 13, 2020 6:27 AM 
To: Escalations Dxbteam <[email-masked]> 
Cc: M Ataullah <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]> 
Subject: 6223381173 // Delay in order status update // NDR 
Importance: High 

 

   

External email sender, please take precaution.

 

 
 
 Hi Team. 

 

   

 
 Problem Statement: Order not delivered (RTO)  

 
 
 Order Date :  Sep 12, 2020 

 
 
 Order ID: 6223381173 

 
 
 Tracking ID: CRDSAL0065539420 

 
 
 Assistance Required: Need Urgent Refund. 

 
 
 Issue Description: The order was placed on
Sep 12, 2020, and shipped with Saudi Post under tracking (CRDSAL0065539420). Now as per Saudi Post the shipment has been returned to WH on
Sep 19, 2020. but in hybris the status is still in transit.

 

 
Kindly check and assist us to mark the order as NDR and process the refund for customer asap.

 

  

 
 
 Thank you for your help. 

 

   

 
 Regards, 

 
 
 Fauzan 

 

  

 

 

From:
"M Ataullah" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>,
 "Apoorv Joshi" <[email-masked]> 
Sent: Monday, 12 October, 2020 08:19:27 
Subject: 6223381173 //  Delay in order status update // NDR

 

   

 

 Problem Statement: Delay in order status update. 

 

   

 
 Order Date : 12-Sep-2020 

 
 
 Order ID: 6223381173 

 
 
 Tracking ID: CRDSAL0065539420 

 

   

 
 Assistance Required: NDR 

 

 

 
 Issue Description: The order has been Returned to Origin, so kindly Update as NDR. 

 

 

 

 

 Regards, 

 
 
 Syed Ataullah 

 

   

 

   

 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
 original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have
 received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any
 delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com