Subject: RE: Refund Approval
From: Jessie Caparas <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Hemyar Nasser <[email-masked]>, seeta.seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Thu, 15 Oct 2020 14:32:20 +0000

Hi Fauzan,

Please go ahead and raise a JIRA ticket for manual refund.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Monday, October 12, 2020 7:05 AM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Hemyar Nasser <[email-masked]>; seeta.seeta <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Refund Approval
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly assist us to get refund approval for the below missing items.

Regards,
Fauzan

________________________________
From: "Hemyar Nasser" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 12 October, 2020 02:42:43
Subject: Refund

Hi Team

Problem Statement: Refund approval.

Ticket ID: 1490117
Order Date:  Jul 5, 2020
Order ID: 6206226594
Tracking ID: 46064067932
Total Price: SAR 101

Issue Description: the customer said she received the package but it was an open an two items are missing. and in hypres all items delivered .we escalated to aramex informing them that the customer complaining the package reached her an open and two items are missing but no response from their side.

Case history: the customer contacted us 24 days ago and inform us there are two items are missing which are
 161866619 - - Textured Slip-On Walking Shoes from SHOEXPRESS (SAR 59.00)
157815584 - - NYX Professional Make Up Tinted Brow Mascara from
LIFESTYLE. (SAR 42.00)

Customer's history: The customer has ordered 12 orders from us .

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Regards,
Hemyar

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